Jump to content

Can't remove Retrospect


Recommended Posts

I am a Systems Tech for a company that uses Retrospect 6.0 on a Windows 2003 server and Retrospect client on XP Pro Desktops.


There is a specific Retrospect client on a Desktop that the server will not see. At the server level, when I try to test the connection through Retrospect to the client, I receive a message that says "backup client cannot be found". This is corroborated within the Retrospect logs as well.


There isn't a network problem, and I can ping the ip of the machine, so what I have done in the past to correct this is to reinstall the retrospect client on the problem Desktop.


This time, when I attempt to do this for this mahcine through Control Panel -> Add Remove Programs and choose retrospect, I receive a pop up message "Error removing support files. Unspecified Error."


I have also tried to do a "repair", but I get the same issue.


I have checked the Event Viewer for any specific errors...can't find any.


My next step is to try and manually remove it, but I can't find any information on what exact files to remove.


Can anyone either give me a few troubleshooting ideas or point me to a site that might give me a hand?

Link to comment
Share on other sites

I followed the removal instructions described in:

removal instructions


but after a reinstall, the Restrospect server still can't see the backup client by ip address.


I made sure Retrospect client is working on the Desktop through Control Panel -> Admin tools -> Services and restarted it just to be sure. Still, Retrospect cannot connect to the client.




Link to comment
Share on other sites

It is important to note that when I attempt to remove Retrospect from within "Add Remove Programs", and then try and do a manual uninstall, that even when the Retrospect directory has been deleted and the appropriate registry files are gone, Retrospect still appears in the Control Panel.

Link to comment
Share on other sites

When I attempt to uninstall Retrospect Client through Add REmove Programs, that is when I receive the "Can't uninstall support files" message. The uninstall process will begin, but the status bar only proceeds till 1/3 of the way, then I receive the error.


However, I do notice after the "attempted" uninstall, the C:/Program files/Dantz folder is not there. Strangely enough, Retrospect is still listed in the list of installed programs.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...