dangermouse Posted March 24, 2009 Report Share Posted March 24, 2009 (edited) I saw a similar (same?) problem discussed in one of the late beta's. I see the clients listed, pick one and select 'Add' and am prompted for the password. It is rejected. I have been very careful to type the password correctly and have also tried the public/private key method. Nothing has worked. Tried various clients, including the latest. I have two client macs, both with the same problem. All macs are on the latest Leopard versions, everything up to date. I am using the trial version. Any suggestions? Edited March 24, 2009 by Guest Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 24, 2009 Report Share Posted March 24, 2009 What version of the client is this? Quote Link to comment Share on other sites More sharing options...
dangermouse Posted March 24, 2009 Author Report Share Posted March 24, 2009 tried a few, latest one is 6.3.019 which came with v8 of Retrospect. This is the only one I tried public/private keys with, as I don't think the other versions support it. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 24, 2009 Report Share Posted March 24, 2009 Do you see the same thing when trying to add by IP address? Do you have any firewalls on? Quote Link to comment Share on other sites More sharing options...
dangermouse Posted March 24, 2009 Author Report Share Posted March 24, 2009 Adding directly results in the the message 'An error occurred'. This was with the firewall of client and server set to the default 'Allow all incoming connections' and I also tested with it set to 'Set access for specific...' on both. I had then added Retrospect on the server and Retrospect Client on the client. I also turned off the client, then did the cmd-off thing so the client said 'Not Running' and then turned it on again to get the firewall prompt, to which I said yes. retroclient then appeared in the allowed list. Always got the 'An error occurred' message. This had the red circle with 'x' alongside the ip address. This was the correct address as reported by Retrospect when it did the auto scan. Thanks for helping, by the way. I'm sure we'll get there! Quote Link to comment Share on other sites More sharing options...
jarsconce Posted March 25, 2009 Report Share Posted March 25, 2009 Same issue here. I used the 'change_Retroclient_password' utility to reset the password for the client, but re-entering the password results in the same error. No firewalling active. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 25, 2009 Report Share Posted March 25, 2009 The change Client password utility is unsupported in 6.3. You must uninstall and reinstall the client to change the password. Quote Link to comment Share on other sites More sharing options...
dangermouse Posted March 26, 2009 Author Report Share Posted March 26, 2009 and where does that leave me with my problem of it not accepting the password in the first place? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 26, 2009 Report Share Posted March 26, 2009 Another user reported a similar issue. Once he uninstalled the old client and installed the 6.3 client the login worked without a password error. What Mac OS version is the Console running on? What Mac OS version is the Engine running on? What Mac OS version is the client running on? Quote Link to comment Share on other sites More sharing options...
dangermouse Posted March 26, 2009 Author Report Share Posted March 26, 2009 console and engine running on same system. All macs run 10.5.6, fully updated. Quote Link to comment Share on other sites More sharing options...
dangermouse Posted March 27, 2009 Author Report Share Posted March 27, 2009 I unsinstalled the client as per advice in Topic#29180. I now try reinstalling the client with the pubkey.dat, and get 'Error creating file. 1008:5,-5000 Access denied error'. I also find sometimes I run the installer and it asks for my password. Then it says it is authenticating the installer. Then it vanishes altogether. I find LaunchCFMApp is running at around 90+ CPU usage for as long as I allow. If I quit it and try again I get either the above error, or sometimes just the same thing again, it vanishes leaving that task running. I also saw this behaviour before but thought it a separate issue and did not mention it. It occurs on both clients. Any further ideas? Quote Link to comment Share on other sites More sharing options...
CallMeDave Posted March 27, 2009 Report Share Posted March 27, 2009 I now try reinstalling the client with the pubkey.dat, and get 'Error creating file. 1008:5,-5000 Access denied error'. -What are the exact steps you are taking when you see the error? I also find sometimes I run the installer and it asks for my password. Then it says it is authenticating the installer. Then it vanishes altogether. I find LaunchCFMApp is running at around 90+ CPU usage for as long as I allow. If I quit it and try again I get either the above error, or sometimes just the same thing again, it vanishes leaving that task running. The "Install OS X Client" application is entirely different from the Retrospect application. It's not even written by EMC, but instead is a VISE application with a Retrospect customized script. If you are having problems running this third party application, it suggests other issues with your system. Knowing what steps you are taking when you see a -5000 error in relation to the Client installer would be quite helpful here. Quote Link to comment Share on other sites More sharing options...
dangermouse Posted March 27, 2009 Author Report Share Posted March 27, 2009 oK, that problem seems to have been due to following the earlier procedure from topic 29180. Manually deleting stuff results in the problem. I did that because I thought the normal uninstaller was not fully removing the client. I fixed it by running an uninstaller from an earlier client. These issues are re-produceable on two macs, one of which is just a few weeks old. I do not have these problems with earlier clients, which I imagine are using the same version of VISE. I cannot imagine that application has been updated in quite a while, from the look of it. So now I'm back to the original issue whereby I cannot connect to the clients. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 27, 2009 Report Share Posted March 27, 2009 This thread is getting long. Can you recap what you are currently seeing when you try to add these clients? Quote Link to comment Share on other sites More sharing options...
dangermouse Posted March 27, 2009 Author Report Share Posted March 27, 2009 Sure, sorry. I click on + to add sources. It offers me a list of the client macs. I select one and it asks for the password. The password is then rejected. This is with either the public key method or manually entering a password on the client when setting it up. Both clients macs behave the same. I have no such problems with Retrospect 6.1. I am using the demo version of 8. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 27, 2009 Report Share Posted March 27, 2009 If 2 computers are side by side....Open the Retrospect Client software and attempt to add that client. Does the client status show a connection attempt? What happens if you try to add by IP address? Quote Link to comment Share on other sites More sharing options...
dangermouse Posted March 27, 2009 Author Report Share Posted March 27, 2009 The client shows nothing. Still says 'waiting for first access'. Adding by IP address gives the message (on the server) 'An error occurred' Adding from the list of clients (Multicast) it says 'The password is not correct'. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 27, 2009 Report Share Posted March 27, 2009 When you attempt to login a client, the status on the client should show a connection is in progress. If you don't even see the client showing this active connection, then a communication problem between the backup server and client could be part of this problem. Can you try with the Retrospect engine temporarily installed on a different Mac? That may help narrow down causes. Quote Link to comment Share on other sites More sharing options...
dangermouse Posted March 27, 2009 Author Report Share Posted March 27, 2009 I closed the client on one mac and installed the engine on that machine. The Console has connected to it fine. The Sources list shows all the volumes local to that system as you'd expect. So the console can communicate with the engine between the same two systems. I do also screen share both ways and all that sort of thing, so they seem pretty well connected! Is that sufficient, or do I need to test connect it to a client? The remaining client is running an older version which is working with version 6 and I don't want to disrupt that. Actually, I have another. It's a PowerMacPro. Assuming the client runs on PowerPC I'll give that a go... Quote Link to comment Share on other sites More sharing options...
dangermouse Posted March 27, 2009 Author Report Share Posted March 27, 2009 I now installed the client to the PowerMacPro, it appeared in the list on the console (which is contorolling teh remote engine) and the same problem occurs. This was using a password manually entered when setting up the client, not a public key. So this is also the 3rd client to which I cannot connect. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 27, 2009 Report Share Posted March 27, 2009 To be clear, what version of the client have you installed on the computer you are having trouble with? It should be 6.3 Is the OS X firewall turned off on the client and backup computer? If the problem continues, you may want to call Tech support directly so we can try the process with you on the phone and try to narrow down the bug or configuration problem. Quote Link to comment Share on other sites More sharing options...
dangermouse Posted March 28, 2009 Author Report Share Posted March 28, 2009 All 3 clients have version 6.3.019 installed, as supplied with Retrospect 8. All machines have the firewall off. Quote Link to comment Share on other sites More sharing options...
jarsconce Posted March 29, 2009 Report Share Posted March 29, 2009 I did a complete new install on the server and an new host, with both no retrospect install before. Still having the same issue. This should be something you guys at EMC must can invoke using two clean installed Mac's too. Retrospect-80594 download 10.5.6 + 10.5.6 server. Quote Link to comment Share on other sites More sharing options...
CallMeDave Posted March 29, 2009 Report Share Posted March 29, 2009 Still having the same issue. This should be something you guys at EMC must can invoke using two clean installed Mac's too. Jar Sconce, this is your second post on the board, with the first post stating simply "Same issue here." It would really help if you didn't depend on the description of someone else, but instead provided complete information about your setup and steps. Without doubt, if the testing lab at EMC had encountered a problem with two clean Mac's they would have addressed it already. Dave Quote Link to comment Share on other sites More sharing options...
dangermouse Posted April 7, 2009 Author Report Share Posted April 7, 2009 Sorry, me again! I now have the latest client, 6.3.019, installed on the client mac. Retrospect 8 still says 'an error occurred' when I manually add the client and offer the password. If I close version 8 and run version 6, it works with the client perfectly well, no problems. I give the password and everything proceeds correctly and backups work. I believe this proves, once and for all, there is no communication problem or firewall issue between the systems. The client is also fine. The problem lies with the version 8 backup program itself. I can also, as previously requested, run version 8 console on the one mac with the engine running on the remote. This also works ok. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.