robert800 Posted March 23, 2009 Report Share Posted March 23, 2009 Hello, I have a problem with my Mac client (10.4.7) - Retrospect 8 runs on 10.5.6. The Mac client has 2 volumes: OS volumes and a second one. When I want to browse the second volume in Retrospect 8 (sources) there is nothing listed! The OS boot volume is listed fine. console says: 23.03.09 21:56:11 com.retrospect.RetroEngine[157] #2> !Error: Scanning incomplete, error -1101 ( file/directory not found). 23.03.09 21:56:11 Retrospect[458] BrowseController::initView exception: LiveVolumeTree::ScanFolder failed; error = -1101 It works fine with Retrospect 6.1 - must be a bug? regards Robert Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 23, 2009 Report Share Posted March 23, 2009 If you go to Sources and go to the options Tab for that client, does it show you all of the disks on that computer? What version of the client is installed. Also note from the system requirements: Mac OS X or Mac OS X Server 10.3.9, 10.4.11, or 10.5.5 or later are the only officially tested client OS versions. Other client OS's may work but they have not yet been tested in our lab. Quote Link to comment Share on other sites More sharing options...
robert800 Posted March 24, 2009 Author Report Share Posted March 24, 2009 If you go to Sources and go to the options Tab for that client, does it show you all of the disks on that computer? Yes, I see both volumes in the option tab. What version of the client is installed. Client version is 6.2.234 and I tried 6.3.019 with the same problem. My Mac version is 10.4.7 and I don't like to update to 10.4.11. Retrospect 6.1 works fine with this client! Looking forward for your help. Robert Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 24, 2009 Report Share Posted March 24, 2009 What if you select the volumes within this options tab? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 24, 2009 Report Share Posted March 24, 2009 What can you tell us about the external disk? How is it connected? What is the format type (FAT32, Mac OS Extended, etc). If you forget the client and add it again, do you still see this problem? Quote Link to comment Share on other sites More sharing options...
robert800 Posted March 24, 2009 Author Report Share Posted March 24, 2009 What if you select the volumes within this options tab? both are selected in the option tab. What can you tell us about the external disk? How is it connected? What is the format type (FAT32, Mac OS Extended, etc). Ok, my mistake. I'm talking about 2 partitions! Both are on the internal harddisk and HFS+. If you forget the client and add it again, do you still see this problem? same problem When I run the backup I get (for second partition): Scanning incomplete, error -1101 ( file/directory not found) Scanning incomplete, error -1101 (%s)] Robert Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 24, 2009 Report Share Posted March 24, 2009 I am not sure what is causing this but i wrote up a bug. You may want to try a test install of Retrospect directly on the client to see if any different errors are reported when trying to access that 2nd volume. Quote Link to comment Share on other sites More sharing options...
robert800 Posted March 24, 2009 Author Report Share Posted March 24, 2009 I am not sure what is causing this but i wrote up a bug. You may want to try a test install of Retrospect directly on the client to see if any different errors are reported when trying to access that 2nd volume. What do you mean by "Retrospect directly"? Retrospect Console? Engine? Client? Is it really necessary to install Console and Engine? I'm running mySQL, apache, .. on the Client and want to keep the mac clean - it's not a test machine. regards Robert Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 24, 2009 Report Share Posted March 24, 2009 The problem could be that we have not done testing with 10.4.7 and it may be a compatibility issue with that OS version. Quote Link to comment Share on other sites More sharing options...
robert800 Posted March 24, 2009 Author Report Share Posted March 24, 2009 Hello, I tried to install Retrospect 8 on a Tiger (10.4.10) installation. RetroEngine works but RetroConsole crashes a second after launch: Command: Retrospect Path: /Users/admin/Desktop/EMC Retrospect 8/Retrospect.app/Contents/MacOS/Retrospect Parent: WindowServer [423] Version: 8.0 (8.0.594.1) PID: 615 Thread: Unknown Link (dyld) error: Symbol not found: _kCAMediaTimingFunctionEaseIn Referenced from: /Users/admin/Desktop/EMC Retrospect 8/Retrospect.app/Contents/MacOS/Retrospect Expected in: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore When I run the RetroClient on 10.4.10 I cannot connect from the Console (on 10.5.6) because the password is wrong ?!? Seems that Retrospect 8 isn't compatible to Tiger at all regards Robert Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 24, 2009 Report Share Posted March 24, 2009 From the KB: Macintosh computers that run Retrospect Retrospect 8.0 console (manages the engine) Intel processor Mac OS X 10.5.5 or later At least 1 GB RAM 50 MB hard disk space The Retrospect console need not be installed on the same Mac as the Retrospect engine. Retrospect 8.0 engine (performs backups and restores) Intel processor Mac OS X 10.4.11 or 10.5.5 or later At least 2 GB RAM 10-15 GB of hard disk space for each concurrent activity Storage for backups Note: For the initial release of Retrospect 8, the Retrospect console and engine do not run on PowerPC machines; this ability will be added in a future update. Mac OS X Clients PowerPC G3, G4, or G5, or any Intel processor Mac OS X or Mac OS X Server 10.3.9, 10.4.11, or 10.5.5 or later RAM that meets Apple's guidelines for each OS Note: Backing up Mac OS X Server clients requires Retrospect Multi Server or Retrospect Single Server with available Server Client Licenses. Windows Clients Pentium processor or later Windows 2000, XP, or Vista; Windows 2000 Server, Windows Server 2003 or 2008 RAM that meets Microsoft's guidelines for each OS Note: Backing up Windows Server clients requires Retrospect Multi Server or Retrospect Single Server with available Server Client Licenses. Linux Clients x86-based system running Red Hat Linux, Red Hat Enterprise Linux, SUSE Linux Desktop, SUSE Linux Professional, SUSE Linux Standard Server, or SUSE Enterprise Server operating system. glibc version 2 or later Note: In order to use the graphical user interface (GUI) to change options and preferences, Java version 1.2 or later is also required. Storage Devices Retrospect supports a wide variety of storage devices as the destination for backups, including hard drives (both direct- and network-attached), tape drives and libraries (connected via FireWire, SCSI, iSCSI, Fibre Channel), and removable disk drives. See the Retrospect Device Support Database for a complete list of supported tape drives and libraries. Backing up to optical media such as CD, DVD, and Blu-ray in the initial release requires manually activating this feature; please see below for details. Quote Link to comment Share on other sites More sharing options...
robert800 Posted March 25, 2009 Author Report Share Posted March 25, 2009 Thanks for the info. What does this mean? I will not be able to use my non-10.4.11-client with Retrospect? Or will there be a update soon? regards Robert Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 25, 2009 Report Share Posted March 25, 2009 Right now the only supported client OS's are listed in the system requirements doc. We would like to test and officially support more client system versions but I don't know when this will happen. Based on your feedback, it sounds like that OS version may not be working correctly with multiple partitions Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 25, 2009 Report Share Posted March 25, 2009 Can you confirm which client version is installed on the 10.4.7 client? This may be a problem we fixed in the latest client which may not run on that older system version Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 25, 2009 Report Share Posted March 25, 2009 What is the name of the 2nd disk? Does it contain any special characters? Quote Link to comment Share on other sites More sharing options...
robert800 Posted March 25, 2009 Author Report Share Posted March 25, 2009 the second partition has no special characters - it's called Media. I'm using client version 6.2.234 and it worked fine with retrospect 6.1. On my second instalation (10.4.10 shipped with my MacPro) I tried 6.2.234 and 6.3.019 and Retrospect 8 cannot connect to the MacPro / RetroClient because the password is wrong. I'm 100% shure it is correct. Hope this helps to find the problem Robert Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 25, 2009 Report Share Posted March 25, 2009 Can you launch the client installer. Locate the uninstall menu item and uninstall the client. Then do a client reinstall and try to log it in again? We think the problem you are seeing might be related to a bug we fixed in the newer client. Quote Link to comment Share on other sites More sharing options...
robert800 Posted March 25, 2009 Author Report Share Posted March 25, 2009 (edited) Hi Robin, ok I solved the problems! first the password issue: I installed Retrospect 8 without my license! I thought I could use the demo to try. But Retrospect reports "password wrong" instead of something like "no license" or "no more free clients". Maybe you can find a better message for that? second issue: The problem is (I forgot) that I manually mounted the partition to a special path! So RetroClient is looking for /Volumes/Media but the real path is /Media. Retrospect 6.1 had no problem with this behavior and Retrospect 8 doesn't like this. It seems that Retrospect 8 just takes the volume name and assumes that the path is /Volumes/name! I don't think this is a good why ... At the moment I solved it with a symbolic link. Now RetroClient 6.3.019 works fine on Tiger in connection with Retrospect 8 on Leopard. Would be very pleased if you could fix both "bugs" Thanks a lot Robert Edited March 25, 2009 by Guest Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 25, 2009 Report Share Posted March 25, 2009 Your most recent post is helpful and clearly points to a bug with how we handle this configuration. I updated the bug report. Quote Link to comment Share on other sites More sharing options...
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