corkdork Posted October 20, 2008 Report Share Posted October 20, 2008 I had a problem with my dell xps M1330 laptop that could not be resolved so the Dell support said to back up files and clean install my Vista Home pro. So I backed up to an external Maxtor hard drive using an older version of retrospect, 7.5 I think. After the clean install I tried to reinstall retrospect so as to recover my files but the CD is corrupt and it won't install. So, i downloaded 7.6 pro trial version and installed it thinking that would do the trick. When I attempt to recover and browse to the back up catalogue it does not regognise the files! Help, my life as a self employed writer is in there! I've also tried to use 'tools' commands to repair catalogue and tried 'configue' back up sets option, but in neither case does it see my back up set either. But trust me, the files are there as Windows explorer shows them and I have unticked a read only box. How can I recover my files? martin Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 20, 2008 Report Share Posted October 20, 2008 Try a catalog rebuild again with these steps: http://kb.dantz.com/article.asp?article=8350&p=2 http://video.emcinsignia.com/retrospect/tools/3.%20Rebuild%20from%20a%20Disk%20Backup%20Set.wmv Quote Link to comment Share on other sites More sharing options...
corkdork Posted October 20, 2008 Author Report Share Posted October 20, 2008 Thanks for the suggestion but as i said in my post I have tried this route already via tools and repair and it finds no back up set. However I tried again and once again same result - zero. But windows explorer does find it and it occupies many gigabytes, so it is there. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 20, 2008 Report Share Posted October 20, 2008 (edited) you should probably call tech support since the rebuild can't see the data Edited October 20, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
corkdork Posted October 21, 2008 Author Report Share Posted October 21, 2008 Hi, One more thing if I may. I have just noticed something else and that is that my back up files end in .rdb and the programme, both when trying restore and tools/catalogue rebuild, is searching for files ending in either .rbf and .rbc, which is why it dors not see them. Does this info help you suggest a solution? Martin Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 21, 2008 Report Share Posted October 21, 2008 Did you watch the video link I provided above? It really sounds like you are not following the catalog rebuild directions correctly. Tools>Repair>Recreate from disk. You then select the folder named 1-Backup Set A. This folder should contain files that end in .rdb. This will then ask you to save a new catalog file that ends in .rbc. What are the EXACT steps you have been using? Quote Link to comment Share on other sites More sharing options...
corkdork Posted October 21, 2008 Author Report Share Posted October 21, 2008 I have followed the exact steps outlined, i.e. via: tools>repair catalogue>recreate from discs>All discs> then brosed to 1-Backup Set E (as my set is called), click on open and there is nothing. However windows explorer shows 142GB worth of files named AA 000000.rdb - AA 000185.rdb. Am I doing something wrong? Martin Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 21, 2008 Report Share Posted October 21, 2008 You don't open the folder. You highlight the folder 1-backup set A and click Ok. Just like shown in the video. You do NOT go inside the folder or try to browse to the files. Quote Link to comment Share on other sites More sharing options...
corkdork Posted October 21, 2008 Author Report Share Posted October 21, 2008 I see. I had clicked on open not ok. redid clicking on ok and it appears to be building the catalogue file now. assuming it will take a while as it over 140GB. Thanks Quote Link to comment Share on other sites More sharing options...
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