mikewick Posted October 13, 2008 Report Share Posted October 13, 2008 (edited) A few years ago, I bought a Maxtor 200 GB One Touch external hard drive. It came bundled with Retrospect Express HD 1.1 as the backup software. A few months ago, my XP-based laptop went to that great electronics pile in the sky. Thank goodness, I've been doing nightly backups, right?!?! I bought a nifty new desktop PC with Vista 64-bit. I plugged in the Maxtor and Vista recognized it without problems. I then installed Retrospect Express HD 1.1 on my new machine. I attempted to restore my entire "My Documents" folder, and I got an "execution incomplete" error. Uh-oh. So then I figured I should install the latest version of Retrospect Express HD (2.0?) and try again. Here's the result I got... Executing DirectRestore at 10/13/2008 4:26 PM To volume Restore 3 on HP (C:)... -10/13/2008 4:26:38 PM: Restoring from RestorePoint, Snapshot Local Disk (C:), 6/13/2008 3:00:22 AM 10/13/2008 4:26:38 PM: Execution incomplete Remaining: 111 files, 3,131 KB Completed: 0 files, zero KB Performance: 0.0 MB/minute I have been able to restore some specific folders, but when I try to restore other specific folders, I get the same message. The restore point is green and I can see all my files and folders in there, I just can't restore. Any assistance anyone could offer would be *GREATLY* appreciated. I am willing to spend whatever time I need to to get my files back. Thanks. Edited October 13, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
mikewick Posted October 15, 2008 Author Report Share Posted October 15, 2008 I really hate to ask again, as I know everyone here volunteers their time and is really busy, but any help that anyone could give me with this issue would really be appreciated. This backup is full of pictures of my 2 year old daughter and I fear for what my wife will do to me if I can't get them restored. I'm new to forums like these, so if I need to post more information or something, please let me know. Thanks in advance!! Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 15, 2008 Report Share Posted October 15, 2008 Express HD 2.0 is not compatible with Vista 64 bit. You need Express HD 2.5 from http://www.emcinsignia.com/updates Quote Link to comment Share on other sites More sharing options...
mikewick Posted October 15, 2008 Author Report Share Posted October 15, 2008 Thanks so much for the reply! I will try this and let you know what happens. Quote Link to comment Share on other sites More sharing options...
mikewick Posted October 15, 2008 Author Report Share Posted October 15, 2008 I'm having a hard time trying to download r-ex HD 2.5 The link you posted takes me to a page to update existing software and I don't see anything about HD 2.5 At any rate, I did a little more exploring and found that HD 2.0 is supposed to be compatible with Vista 64 bit: Vista 64-bit compatibility I think my next best option is to download a trial of r-ex 7.6 and try a restore. What do you think? Thanks again for helping me out with this. I really do appreciate it!! Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 15, 2008 Report Share Posted October 15, 2008 (edited) At any rate, I did a little more exploring and found that HD 2.0 is supposed to be compatible with Vista 64 bit: Express HD is NOT compatible with Vista 64 bit no matter what else you may have read. At the URL I noted below, you must change the drop down menu from Retrospect to Retrospect Express before you can start a download. Retrospect 7.6 will work fine too. Edited October 15, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
mikewick Posted October 15, 2008 Author Report Share Posted October 15, 2008 OK - I'll take your word for the Vista 64-bit incompatibility issue. Sorry for the confusion about downloading r-ex HD 2.5. I didn't see the drop-down. I downloaded the trial version of r-ex 7.6 and tried to do a restore. Here's the very weird result - the folder structure restores perfectly but there are no files in any of the restored folders!! :confused2: I guess I'll try HD 2.5 and see what happens. Any thoughts? Thanks for your continued help and patience with me. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 15, 2008 Report Share Posted October 15, 2008 You may need to perform a catalog rebuild with Retrospect 7.6 from the tools>Repair>Recreate from disk option before you try the restore. Quote Link to comment Share on other sites More sharing options...
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