_Matt001 Posted October 11, 2008 Report Share Posted October 11, 2008 Using Retrospect Express HD 1.1. Attempted to backup (while already having 8 restore points). Got message: "There is not enough disk space." I thought this odd, considering the documentation says: "When a disk fills up or doesn't have enough free space to save a new restore point, Retrospect Express HD reclaims disk space by deleting older restore points." So why is it telling me I don't have enough disk space, when it should be automatically reclaiming disk space? Regardless, it deleted 6 of my 8 restore points (including one of two that had a lock symbol), and removed the lock symbol from the other previously locked one. But the external HD was still full. Tried to backup again. This time I got: "Retrospect has encountered a serious error: Assertion fault at "arc.cpp-2945" A log of this error has been written to the file "assert_log.utx". Please tell Dantz about this problem." Rebooted. Now I magically had four restore points (gained two). Tried again and got "The backup did not complete successfully" with a log message that included: "Trouble matching Local Disk (C:) to RestorePoint, error -808 (key/refnum search failed)" and "Can't compress Catalog File for Backup Set RestorePoint, error -1115 (disk full)" Manually deleted one of the restore points in an attempt to free up space. External HD still completely full. Then that deleted restore point magically came back. Quote Link to comment Share on other sites More sharing options...
mrparrott Posted June 6, 2009 Report Share Posted June 6, 2009 The company (Danz) is making false claims. I will never trust any product with the Danz name on it. Retrospect v1.0.196 does not deliver on its promise. It appears that there is no upgrade option for version 1.1 or below. I guess, I'll rely on microsoft... Quote Link to comment Share on other sites More sharing options...
Mayoff Posted June 8, 2009 Report Share Posted June 8, 2009 Dantz as a company has not existed for many years. We are now EMC. yes, upgrades are available from Express HD 1.0 to 1.1. Have you contacted the drive vendor who provided you with the software originally? Have you tried downloading the update? http://www.retrospect.com/supportupdates/updates/retroexpress/archive/ Quote Link to comment Share on other sites More sharing options...
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