Sending E-mail notifications

[vtrasikis]

Now this is really weird. I have Retrospect set up to send an e-mail notification for everything and it has been working fine. Now for some unknown reason, it gets: E-mail notification failed: error -591 (invalid e-mail address). Funny thing is using Thunderbird as the mail client, I can send and receive e-mails with no problems and none of the settings have been changed. Any ideas??

[Mayoff]

See http://kb.dantz.com/article.asp?article=9636&p=2

[vtrasikis]

Hi, I did as requested and got the following:

 

+ Retrospect version 7.6.111

Launched at 9/13/2008 18:10

+ Driver Update and Hot Fix, version 7.6.1.101

soctSetThread: socket thread now 0x60c

soctPreDispose: maximum queue depth was 1

soctSetThread: socket thread now 0xa78

smtpOpen: connecting using port 19,202

soccOpen: socket send buffer size is 65,536

soccOpen: socket recv buffer size is 65,536

soccCallback: connected

smtpWait: "220 vms044.mailsrvcs.net -- Server ESMTP (Sun Java System Messaging Server 6.2-6.01 (built Apr 3 2006))"

smtpOpen: connection established "vms044.mailsrvcs.net"

smtpSend: "EHLO virgilijus"

smtpWait: "250 SIZE 20971520"

smtpSend: "AUTH LOGIN"

smtpWait: "334 VXNlcm5hbWU6"

smtpSend: "dnRyYXNpa2lzQHZlcml6b24ubmV0"

smtpWait: "334 UGFzc3dvcmQ6"

smtpSend: "Z3JhemluYTg5"

smtpWait: "235 2.7.0 LOGIN authentication successful."

smtpSend: "MAIL FROM:"

smtpWait: "550 5.7.1 Use fully qualified domain name"

smtpSend: "RCPT TO:"

smtpWait: "503 5.5.0 No MAIL FROM command has been issued."

smtpDoSendMsg: RCPT(RCPT TO:) expected 250, response 503

smtpSend: "QUIT"

smtpWait: "221 2.3.0 Bye received. Goodbye."

soccRecv: connection closed cleanly

soctPreDispose: maximum queue depth was 1

 

 

The problem is that these are the EXACT same settings that I have for Thunderbird and there are no problems sending and receiving of e-mails.

 

 

[Mayoff]

The error 503 is being reported by the mail server:

 

SMTP Error: 503 This mail server requires authentication

 

[vtrasikis]

Funny, just 5 lines above that 503 error, it states:smtpWait: "235 2.7.0 LOGIN authentication successful."

 

 

I think I figured it out, if you look at: smtpDoSendMsg: RCPT(RCPT TO:) expected 250, response 503

 

 

Notice the extra items after the ">" character. Those should NOT be there, and this is being created by retrospect. I have retyped the fields a number of times, and it seems like it keeps adding those 2 characters.

[Mayoff]

The error comes from the mail server. Just because you have the right password does not mean authentication is working. Did you try checking the Retrospect box to require authentication?

[vtrasikis]

Hi Mayoff, Guess you wrote something back just before I corrected that last e-mail...

[Mayoff]

Do you mean the around the email address? That is normal. It is a way to show the beginning and end of the email address.

 

Try doing a google search for Thunderbird smtp error 503.

 

It seems to show a different cause for the 503 then my search yesterday.

 

Did you try changing the Retrospect option for authentication?

Edited September 14, 2008 by Guest

[vtrasikis]

Hi Mayoff. Almost, I was referring to the characters to the right of the ">".

 

P.S. I did have another item about getting 1017 error....could you look at that one?? :confused:

[Mayoff]

(RCPT TO:)

: is a totally normal statement. I don't see what you are seeing.

[vtrasikis]

right after the > and before the ) There are 2 characters that are not printable...

 

 

 

[Mayoff]

Sorry, I still don't see what you are talking about. Maybe a screenshot would be helpful.

 

The email address is between the symbols. That is the email address being seen my the mail server.

 

Have you checked the logs on your mail server for errors.

[vtrasikis]

Hi Robin,

 

 

I have enclosed screen shots, as requested. If you look at the line "smtpDoSendMsg:" Look after the verizon.net> and you will see that there are 2 unprintable characters. I have tried using another receipt to and guess what, it doesn't put those characters there. Maybe you'll see something else from the 2 screenshots.

 

Thanks!

 

 

[Mayoff]

Have you checked the logs on your mail server for errors. Did you try checking the Retrospect box to require authentication?

[vtrasikis]

Yep... as you can see in that screen shot. And yep to your other questions. Also, for some reason, it is NOT liking the fact that I will send e-mail to an email account with verizon.net, if I send it to anything else, it works....... weird, isn't it.....

 

 

[Mayoff]

Does verizon.net use the default email ports or are they using a different port, like port 26?

[vtrasikis]

Looks like the default port 25.

[Mayoff]

When you send an email using the verizon.net account do you need to check email before sending email? If you are using a verizon mail server, then this might be a factor for Retrospect.

[vtrasikis]

Hi Robin, I am using verizons mail server which is outgoing.verizon.net, just like I have it setup for Thunderbird to send and receive e-mail. I did try earthlinks server and that does work, but that is NOT where I want to keep using since I will be deleting that account.

[Mayoff]

It sounds to me like the verizon servers do not allow mail to be sent using the SMTP commands used by Retrospect. It really is some type of mail server limitation.

 

Like I said, some ISP's require you to check mail before sending mail. That is a different type of authentication that Retrospect does not perform. I believe it is a security feature to avoid spammers relaying mail using the server.

[Mayoff]

Retrospect 7.6.123 now supports port numbers after the IP address. Example:

 

192.168.1.15:26

 

This might help you out.