BMassie Posted August 6, 2008 Report Posted August 6, 2008 Grrr...Worked last week like a champ, updated to Retro 7.6 on the server and client and now it fails to authenticate to the exchange server. I can backup the hard drives fine, but when it comes to snapshots, complete fail. All I get is auth. failure, for both RBU and the domain backup account. HELP!
Mayoff Posted August 6, 2008 Report Posted August 6, 2008 What is this "failure"? What exactly happens?
BMassie Posted August 6, 2008 Author Report Posted August 6, 2008 Go to volumes and try to add exchange license. It ask for authentication, I give it correct domain, username and password. Says "authentication failed, please try again" It was working fine before our upgrade to 7.6; i've tried to re license it with no success.
Mayoff Posted August 6, 2008 Report Posted August 6, 2008 What happens if you select run as current RBU user? What is your exact configuration? What version of Exchange? What version of Windows? Is this a local backup or a client backup of Exchange? Do you have any clusters configured for exchange? Do you have CAS (Client Access Service) turned on?
BMassie Posted August 6, 2008 Author Report Posted August 6, 2008 What happens if you select run as current RBU user? -Same as if I picked domain admin, fails and ask to try aagain What version of Exchange? Exchange 2007 SP1 Windows 2003 Enterprise x64 R2 Client Backup of Exchange Exchange CCR Cluster CAS? Yes
Mayoff Posted August 6, 2008 Report Posted August 6, 2008 I know we are tracking a bug with CAS. We also do not support CCR Cluster: http://kb.dantz.com/article.asp?article=5494&p=2
BMassie Posted August 7, 2008 Author Report Posted August 7, 2008 What is the problem with CAS? Also, it worked with no problem until the 7.6 update. Is there any way to roll back the server verison?
Mayoff Posted August 7, 2008 Report Posted August 7, 2008 You can uninstall 7.6 and install 7.5. Either way we do not support the Exchange CCR Cluster. If it works for backup, I can't say for sure that a restore of the database will work.
BMassie Posted August 7, 2008 Author Report Posted August 7, 2008 Could your clarify "support"? As in, if it works, then it works, but if it doesn't then there is no fix? I've restored individual mailboxes multiple times with 7.5 with no problems at all in a clustered state. 7.6 will not even let me see the mailboxes to back them up.
Mayoff Posted August 7, 2008 Report Posted August 7, 2008 We have not done any specific coding to make this work as outlined by Microsoft. Mailbox restore might be working, but we can't say for sure if the recovery of the 1st storage group will work correctly if the server crashes. Support basically means, if it works then feel free to do it...but if it fails technical support will not be able to help you.
BMassie Posted August 7, 2008 Author Report Posted August 7, 2008 Downgraded to 7.5.13.100 this morning and it opened all the mailboxes with the domain admin account.
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