manually uninstalling Retrospect 7.5

[fredblondieau]

Hi,

In order to upgrade Retrospect to 7.6, 7.5 needs to be uninstalled; however the uninstall doesn't work.

 

Do you know how you can manually uninstall the product on Windows XP? (Registry keys, folders ...)

 

Thanks!

 

Frederic

[Mayoff]

You can just stop the Retrospect Launcher Service and then delete the Retrospect folder under program files. Microsoft has an add/remove programs cleanup tool you can run.

 

Then try installing 7.6

[fredblondieau]

Hi Robin,

Thanks for your answer.

But I did all that. And each time the 7.6 installer (.msi) runs, it arrives to a step "Removing applications" and keeps asking for "Retrospect 7.5.msi". And refuses the file I got!

So I guess there must be something that tells him one way or another that version 7.5 is still there...

 

Thanks for your help

Fred

 

ps: the add/remove applet gives exactly the same result: it keeps asking for the previous msi file, and refuses to run it...

[Mayoff]

Have you tried running the Microsoft cleanup tool for add/remove programs?

 

Try updating to the latest MSI package from Microsoft.

[fredblondieau]

Yes I tried the add-remove application alone: no success...

And I found your idea interesting: I downloaded the latest version of MSI for XP (there was indeed a hotfix).

 

But it still refuses to accept the .msi file I present, and therefore refuses to uninstall version 7.5...

 

I have the feeling I am seriously stuck...

 

[fredblondieau]

Problem solved, by using the Windows Installer CleanUp Utility ( http://support.microsoft.com/default.aspx?kbid=290301 ) to uninstall version 7.5. Removing the Retrospect Program Files directory is obviously not enough...

 

Case is close

cheers

fred