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manually uninstalling Retrospect 7.5


fredblondieau

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Posted

Hi,

In order to upgrade Retrospect to 7.6, 7.5 needs to be uninstalled; however the uninstall doesn't work.

 

Do you know how you can manually uninstall the product on Windows XP? (Registry keys, folders ...)

 

Thanks!

 

Frederic

Posted

You can just stop the Retrospect Launcher Service and then delete the Retrospect folder under program files. Microsoft has an add/remove programs cleanup tool you can run.

 

Then try installing 7.6

Posted

Hi Robin,

Thanks for your answer.

But I did all that. And each time the 7.6 installer (.msi) runs, it arrives to a step "Removing applications" and keeps asking for "Retrospect 7.5.msi". And refuses the file I got!

So I guess there must be something that tells him one way or another that version 7.5 is still there...

 

Thanks for your help

Fred

 

ps: the add/remove applet gives exactly the same result: it keeps asking for the previous msi file, and refuses to run it...

Posted

Yes I tried the add-remove application alone: no success...

And I found your idea interesting: I downloaded the latest version of MSI for XP (there was indeed a hotfix).

 

But it still refuses to accept the .msi file I present, and therefore refuses to uninstall version 7.5...

 

I have the feeling I am seriously stuck...

 

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