fredblondieau Posted August 5, 2008 Report Posted August 5, 2008 Hi, In order to upgrade Retrospect to 7.6, 7.5 needs to be uninstalled; however the uninstall doesn't work. Do you know how you can manually uninstall the product on Windows XP? (Registry keys, folders ...) Thanks! Frederic
Mayoff Posted August 5, 2008 Report Posted August 5, 2008 You can just stop the Retrospect Launcher Service and then delete the Retrospect folder under program files. Microsoft has an add/remove programs cleanup tool you can run. Then try installing 7.6
fredblondieau Posted August 5, 2008 Author Report Posted August 5, 2008 Hi Robin, Thanks for your answer. But I did all that. And each time the 7.6 installer (.msi) runs, it arrives to a step "Removing applications" and keeps asking for "Retrospect 7.5.msi". And refuses the file I got! So I guess there must be something that tells him one way or another that version 7.5 is still there... Thanks for your help Fred ps: the add/remove applet gives exactly the same result: it keeps asking for the previous msi file, and refuses to run it...
Mayoff Posted August 5, 2008 Report Posted August 5, 2008 Have you tried running the Microsoft cleanup tool for add/remove programs? Try updating to the latest MSI package from Microsoft.
fredblondieau Posted August 6, 2008 Author Report Posted August 6, 2008 Yes I tried the add-remove application alone: no success... And I found your idea interesting: I downloaded the latest version of MSI for XP (there was indeed a hotfix). But it still refuses to accept the .msi file I present, and therefore refuses to uninstall version 7.5... I have the feeling I am seriously stuck...
fredblondieau Posted August 12, 2008 Author Report Posted August 12, 2008 Problem solved, by using the Windows Installer CleanUp Utility ( http://support.microsoft.com/default.aspx?kbid=290301 ) to uninstall version 7.5. Removing the Retrospect Program Files directory is obviously not enough... Case is close cheers fred
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