pinnington Posted July 24, 2008 Report Share Posted July 24, 2008 While upgrading from Vista Business to Vista Ultimate on my Sony Vaio, the process stopped. I was unable to continue the installation and "rollback.exe" failed. I thus planned to use a recent Retrospect Express (bundled with Iomega external HDD) backup. I restored the original system from the CD I made when I bought the computer; downloaded trial copy of Retrospect 7.6; rebuilt the Retrospect catalog; and restored the entire disk from external HDD to C: I seem to have almost all my files back but I cannot see user data such as Mail, Favorites in IE, etc. Does "restore entire disk" indeed reproduce an identical environment? Am I expecting too much or am I doing something wrong? Any advice greatly appreciated. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 24, 2008 Report Share Posted July 24, 2008 See http://kb.dantz.com/article.asp?article=9644&p=2 Quote Link to comment Share on other sites More sharing options...
pinnington Posted July 26, 2008 Author Report Share Posted July 26, 2008 Thank you for your excellent advice. I made a complete update of the operating system (including Vista SP1) and the C: drive restored perfectly. And I now intend to purchase 7.6 with Disaster Recovery! Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 27, 2008 Report Share Posted July 27, 2008 Don't buy the Disaster Recovery Add-on. The add-on is not Vista compatible. The restore you did is called live restore and is included in the base product. Quote Link to comment Share on other sites More sharing options...
pinnington Posted July 28, 2008 Author Report Share Posted July 28, 2008 Thanks for the advice. I have now purchased 7.6 base. Quote Link to comment Share on other sites More sharing options...
pinnington Posted July 28, 2008 Author Report Share Posted July 28, 2008 I have now made a full backup using the new (licensed) 7.6. There was no opportunity to make a Disaster recovery CD (option greyed out) but only to print off instructions. As I do not have a recent system reinstall disk, would I still have to install all updates from the purchase date should I have another Disaster? Or does Retrospect manage to recover the latest system data from its backup set? Quote Link to comment Share on other sites More sharing options...
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