captainmux Posted July 24, 2008 Report Share Posted July 24, 2008 I have been backing up my files to an external Maxtor drive using Retrospect Express HD for Windows, version 1.1.127. I recently upgraded my C drive and used the old C drive in the second slot (now called F:). Old drive (formerly C: now F:) is 300GB; new drive (C:) is 500GB. Two days ago, I realized that Retrospect was still backing up my old drive (the 300GB, no files have changed) and not my new drive (500GB, files change daily). Two days ago, I changed Retrospect to back up the new 500GB drive to the same 500GB external at 1:00 am. Both yesterday and today, I woke up to find the blue screen of death on my computer. Retrospect is the only thing I can attribute that too. It’s the only thing I changed 2 days ago. Any ideas on how I can get Retrospect Express HD to play nice? In researching this problem before sending this message, I found there is a software version 2.0. But, I couldn’t figure out (1) what the difference is between 1.1.127 and 2.0 (2) whether I am eligible for a free update and (3) whether it would help solve my problem. Thanks in advance for any help…. Mux Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 24, 2008 Report Share Posted July 24, 2008 Some drive vendors do offer a free upgrade to HD 2.0. It has a lot of bug fixes and supports NAS as a destination. Quote Link to comment Share on other sites More sharing options...
captainmux Posted July 24, 2008 Author Report Share Posted July 24, 2008 I'm confused. Are you saying the upgrade will solve my problem or that I should put HD on my laptop so I'll get the BSoD there, too? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 24, 2008 Report Share Posted July 24, 2008 (edited) You asked "am I eligible for a free update" so I told you what I know about getting the upgrade. I never suggested putting HD on your laptop, because I don't know anything about your laptop. Sorry to confuse you. I don't know what is causing the BSOD. It is probably hardware causing it. The upgrade probably won't fix the problem, but I don't think it will make it worse either. Edited July 24, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
captainmux Posted July 24, 2008 Author Report Share Posted July 24, 2008 I apologize. My message must have seemed sarcastic and that wasn't my intent. But, I had to look up what NAS means and found out it refers to "network attached storage" which is the ability to back up files across a network (right?). So, I wondered how that would address my BSoD problem. Maybe you were saying that v. 2.0 would take care of it PLUS it had this other NAS benefit. I was trying to confirm that. If you don't know what's causing the problem, can you refer me to someone who might? Or, does someone else monitor this forum who might? Thanks.... Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 24, 2008 Report Share Posted July 24, 2008 My fault. I only mentioned NAS because it is an added feature of the new version, not specific to your configuration though. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 24, 2008 Report Share Posted July 24, 2008 If the failure always happens writing to the same 500 GB disk (I can't tell for sure from the description), then try writing to a different disk. if that works, then the original disk is having the problem. Try the disk on a different computer to see what happens Quote Link to comment Share on other sites More sharing options...
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