darren97 Posted July 11, 2008 Report Share Posted July 11, 2008 Hi I am using the latest version of retrospect and can authenticate with my rbu user account and see all my mailboxes etc. Backing up storage groups is no problem either. When I select my mailboxes to backup (all of them) the backup finishes in about 2 minutes, no errors, but no data is backed up. When I run a test backup and select just one mailbox, I have no problems and the mailbox backs up fine. Anyone seen this before, suggestions? Thanks Darren Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 11, 2008 Report Share Posted July 11, 2008 What exactly are you selecting as the source when it fails? THis sounds like an old bug we fixed. Maybe it came back. What is your exact Retrospect version? Quote Link to comment Share on other sites More sharing options...
darren97 Posted July 11, 2008 Author Report Share Posted July 11, 2008 7.6.111 is the version we are using. I have tried selecting the source as 'Exchange Mailboxes' and have also selected each individual mailbox one by one (30 selected in all). I have tried this with retrospect installed directly on the 2k7 server where the exchange volume sources are local. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 11, 2008 Report Share Posted July 11, 2008 What exactly does the operations log say when this fails in 2 minutes? Quote Link to comment Share on other sites More sharing options...
darren97 Posted July 11, 2008 Author Report Share Posted July 11, 2008 It says on each mailbox: - 11/07/2008 20:24:49: Copying 'mailbox name' 11/07/2008 20:24:49: No files need to be copied 11/07/2008 20:24:51: Execution completed successfully Duration: 00:00:01 (00:00:01 idle/loading/preparing) And just to show output on a mailbox that was selected and backed up on its own: - 11/07/2008 20:25:40: Copying 'Mailbox name' 11/07/2008 20:30:06: Snapshot stored, 4,446 KB 11/07/2008 20:30:17: Execution completed successfully Completed: 7529 files, 852.7 MB Performance: 219.5 MB/minute Duration: 00:04:37 (00:00:43 idle/loading/preparing) Quote Link to comment Share on other sites More sharing options...
darren97 Posted July 14, 2008 Author Report Share Posted July 14, 2008 Hi Robin, any ideas re the above. Is it worth me trying an earlier version? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 14, 2008 Report Share Posted July 14, 2008 Have you tried to Unlicense and Relicense Exchange from Configure>volumes? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 14, 2008 Report Share Posted July 14, 2008 (edited) You might be able to avoid this problem by putting each individual mailbox into a Proactive Backup Script as separate sources. The proactive script will treat each mailbox as individual items and should not try to batch them together. Edited July 14, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
darren97 Posted July 14, 2008 Author Report Share Posted July 14, 2008 I havent tried either of those methods. I will give the re-licensing a whirl and will then try the proactive backup if that doesnt work. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 15, 2008 Report Share Posted July 15, 2008 I would like to see a debug log of the failure and successful backup of the Administrators mailbox. 1) Launch Retrospect 2) Type ctrl-alt-p-p (hold ctrl-alt and hit P twice) 3) Under Debug Logging, set Trees and Volumes to 6 4) Under Mailbox Backup change Log Mailbox backup to 6 5) Do a short backup that will reproduce the failure 6) Do a successful backup of the RBU Mailbox or admin mailbox. 7) Go to Reports>Operations Log and export the log from the file menu email me the log to emcinsignia_forums@emc.com Quote Link to comment Share on other sites More sharing options...
rdonat Posted January 13, 2009 Report Share Posted January 13, 2009 I have encountered a very similar issue using Retrospect 7.6.123, driver update and hot fix 7.6.2.101. This is for Exchange 2007 on Windows Server 2008. When I try to backup more than one mailbox by select all mailboxes or several single mailboxes as separate sources, the first mailbox backs up properly, but then every other one states: "Copying *username" No files need to be copied Execution completed successfully. This renders the product unusable for Exchange 2007 backup. Can you help? Thanks, Rob. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.