lpooler Posted July 10, 2008 Report Share Posted July 10, 2008 Since I upgraded from 7.0 to 7.6, Retrospect has been crashing on exit every night with the same error: OS: Windows Server 2003 version 5.2 (build 3790), Service Pack 2, (32 bit) Application: C:\Program Files\Retrospect\Retrospect 7.6\retrospect.exe, version 7.6.111 Exception occurred on 7/10/2008 at 3:28:21 AM Exception code: c0000005 ACCESS_VIOLATION Fault address: 7c82a982 0001:00029982 (null) ERROR: Error while initializing dbghelp.dll, GetLastError: 0 (Address: 00000000) Thread ID: 510, Name: Main thread Retrospect Data folder permissions are: Administrators:Full Control SYSTEM:Full Control Can this be resolved without rebuilding the config file? Obviously, I'd like to avoid it if possible. Thanks! Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 10, 2008 Report Share Posted July 10, 2008 Have you tried a simple restart of the server? Yes, this could be a corrupt config file. Maybe try an uninstall and reinstall of 7.6. Quote Link to comment Share on other sites More sharing options...
lpooler Posted July 10, 2008 Author Report Share Posted July 10, 2008 Yes, the machine has been re-booted several times. I'll try re-installing and report back. Quote Link to comment Share on other sites More sharing options...
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