nilesf Posted July 4, 2008 Report Share Posted July 4, 2008 Just downloaded and installed Retrospect 7.6 on a Windows Server 2008 x64 with Exchange 2007 SP1 running on a remote Windows Server 2008 x64. I can backup everything but the mailboxes. I went through the KB (http://kb.dantz.com/display/2/index.asp?c=&cpc=&cid=&cat=&catURL=&r=0.7330133) article from EMC outlining the account setup, but when I select the Exchange Mailboxes (not Exchange Server) I keep getting prompted for a login account. After running a backup I am unable to restore Exhange Mailboxes. Exchnage 2007 Support is installed. What am I doing wrong? Niles Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 5, 2008 Report Share Posted July 5, 2008 Did you configure Retrospect with the correct RBU accounts? http://kb.dantz.com/article.asp?article=9633&p=2 Some exchange 2007 users have had good success installing outlook 2007 on the exchange server. Quote Link to comment Share on other sites More sharing options...
nilesf Posted July 5, 2008 Author Report Share Posted July 5, 2008 Outlook 2007 was already installed on the Exchange 2007 prior to Retrospect. I believe that I did follow these instruction correctly. In the training video I notice a "Mailboxes" button option on the right hand side of the Volumes Database dialog. I do not this as an option. Please advise, Niles Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 5, 2008 Report Share Posted July 5, 2008 that button was in version 7.0 but is no longer in the software, since mailbox should appear automatically. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 5, 2008 Report Share Posted July 5, 2008 Did you send an email to the RBU mailbox to initialize it? Are you hiding the RBU from the global address book? Quote Link to comment Share on other sites More sharing options...
nilesf Posted July 5, 2008 Author Report Share Posted July 5, 2008 YES - Did you send an email to the RBU mailbox to initialize it? NO - Are you hiding the RBU from the global address book? Quote Link to comment Share on other sites More sharing options...
Philipp Posted July 7, 2008 Report Share Posted July 7, 2008 Reminds me on my little problem. So backing up the storage groups is successful? Philipp Quote Link to comment Share on other sites More sharing options...
nilesf Posted July 7, 2008 Author Report Share Posted July 7, 2008 Yes I can backup the storage group sucuessfully, but mailboxes are prefered. Thanks, Niles Quote Link to comment Share on other sites More sharing options...
Philipp Posted July 8, 2008 Report Share Posted July 8, 2008 Niles, did you make any changes to the group policy? We had a similar problem and could fix it by testing out some policy settings. Philipp Quote Link to comment Share on other sites More sharing options...
nilesf Posted July 8, 2008 Author Report Share Posted July 8, 2008 The only policies that I have are a password change, disable firewall when in the domain, and few software installs. Please note that this a pure Windows Server 2008 enviroment. What policy would prevent mailboxes backups? Thanks, Niles Quote Link to comment Share on other sites More sharing options...
rchristensen Posted July 8, 2008 Report Share Posted July 8, 2008 I am having the same issue in a Windows 2003 R2 server environment. Same exact issue -- tried same recommedend solutions to date that have been posted. Everything exactly the same except the version of Windows Server. Quote Link to comment Share on other sites More sharing options...
rchristensen Posted July 8, 2008 Report Share Posted July 8, 2008 (edited) Just got it to work! :teeth: I logged into my Exchange Server as the RBU administrator. Opened up Outlook 2007 installed on there. Read the test email I had sent it. Closed out. Went back to Retrospect and choose it to login using the RBU administrator -- boom all my mailboxes showed up. I will try backing up the individual mailboxes now. I'll let you know of my success. -Rob Edited July 8, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
rchristensen Posted July 8, 2008 Report Share Posted July 8, 2008 No luck on the backup. Here is what I get in the back up log for an error: - 7/8/2008 2:41:49 PM: Copying mailbox username on exchange-server-name Retrospect error code error -3408 (unknown) Reported by function kMsg_DirScan Network error: Exchange is not answering and may need restart or reboot. Scanning incomplete, error -3408 (unknown) Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 8, 2008 Report Share Posted July 8, 2008 If you can get a debug log of this failure and email it to me, I can have someone look at it. Quote Link to comment Share on other sites More sharing options...
nilesf Posted July 9, 2008 Author Report Share Posted July 9, 2008 How do I do that? I am testing Retrospect 7.6 to see if it will compete with Backup Exec 12 (our current solution). Backup Exec 12 does not have any issues with our current configuration. Works like a charm every time. What is missing with Retrospect that Backup Exec has? Thanks, Niles Quote Link to comment Share on other sites More sharing options...
nilesf Posted July 9, 2008 Author Report Share Posted July 9, 2008 Well at least with Exchange 2007 SP1 you can not have both Outlook 2007 and Exchange Server MAPI Client and Collaboration Data Objects installed together. With that said I uninstalled CDO and installed Outlook 2007 and tried setting up the RBU account but Outlook 2007 throws the following messege. "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action" All Micorsoft KBs in referance to this messege did not work. Thanks, Niles Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 9, 2008 Report Share Posted July 9, 2008 Rob: We reviewed the log you sent me for this issue and our engineers reported: "It seems that the user didn’t install MAPI at first. I don’t know whether there is something wrong when he did install MAPI. I think the user can try: Uninstall all Retrospect Client parts on the server. Restart Exchange Server, follow the right steps to install Retrospect Client and MAPI. BTW, 0x80040115 means a network error. Maybe the user can try to install Retro Server directly on Exchange Server. " I believe the last suggested came up in a different thread. It would be a good idea to try installing Retrospect directly on the exchange server to see if you can access the mailboxes that way. Quote Link to comment Share on other sites More sharing options...
rchristensen Posted July 9, 2008 Report Share Posted July 9, 2008 Installing Retrospect itself on our production Exchange 2007 Server is not an option. I will try your other recommendations during our monthly server maint. window next week. Quote Link to comment Share on other sites More sharing options...
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