pchernoff Posted July 2, 2008 Report Share Posted July 2, 2008 3 Mac upgraded to Retrospect Client 6.2.229 turned themselves off after rebooting. We never had this problem with these Macs before. All running Tiger, 1 PPC and 2 Intel. Quote Link to comment Share on other sites More sharing options...
pchernoff Posted July 2, 2008 Author Report Share Posted July 2, 2008 Mac that 4 Macs. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 2, 2008 Report Share Posted July 2, 2008 You can also uninstall the client and reinstall it to fix the problem. Quote Link to comment Share on other sites More sharing options...
pchernoff Posted July 2, 2008 Author Report Share Posted July 2, 2008 Thanks. The terminal solution is preferable to uninstalling and reinstalling the client. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 2, 2008 Report Share Posted July 2, 2008 what is in the /Library/StartupItems/RetroClient directory on the computers that are failing? Quote Link to comment Share on other sites More sharing options...
pchernoff Posted July 2, 2008 Author Report Share Posted July 2, 2008 RetroClient and StartupParameters.plist Or that is the contents after applying the terminal commands. I am looking ath the plist file and I see: Description: retroclient daemon Messages start: Starting RetroClient stop: Stopping RetroClient OrderPreference: Late Provides 0: Network Backup Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 2, 2008 Report Share Posted July 2, 2008 We have reproduced the problem and we are working on a fix. Quote Link to comment Share on other sites More sharing options...
Maser Posted July 2, 2008 Report Share Posted July 2, 2008 Is this specifically a reproducable *10.4* problem? I'm not seeing this on my 10.4.11 load set (albeit the client is not activate yet -- but it's "on" through restarts. What would I need to look for on my 10.4 clients if I should expect to see this? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 2, 2008 Report Share Posted July 2, 2008 It seems to be a 10.4 or 10.5 issue after running the Retrospect Client Update file to the latest version. You may not see the problem until after the OS X client restarts. from the KB: TITLE: 6.2.229 client turns off after restart Discussion If you update to Retrospect 6.2.229 client using the .rcu (Retrospect Client Update) file, a bug in the update process may cause the Retrospect Client for Macintosh to fail to turn on after restarting the computer. EMC Insignia is working to publish a new .rcu file to correct this problem. If your Macintosh client is turned off after running the .rcu file, you can fix the problem several ways: 1) Go to the client computer. Download the 6.2.229 client installer from http://www.emcinsignia.com/updates and uninstall and then reinstall the Retrospect Client. You will then need to forget and relogin the client in the Retrospect Client database. 2) If you need to correct the problem from a central computer you can download Retrospect 6.1.138 for Macintosh at http://download.dantz.com/archives/Retro-EN-6_1_138.dmg Install 6.1.138 to a new directory. In Retrospect go to Configure>Clients and select Update All from the client menu. Select the Mac_X_Client_Update_6_1.rcu file from the OS X Client Updater folder. This process will downgrade the client to the prior version. Retrospect 7.6 and 6.1.230 is fully compatible with this older client. Contact technical support if you need help with any of these steps. Quote Link to comment Share on other sites More sharing options...
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