pchernoff Posted July 1, 2008 Report Share Posted July 1, 2008 I think I need to restate my problem in a new thread. Upgraded to Retrospect 6.1.230 and have created a new config file. We have an Overland PowerLoader LTO3 tape changer. 1) If we manually backup a client, or backup using a regular script, everything works perfectly. 2) If we put Retrospect in Backup Server mode, retrospect will NOT load the tape into the tape drive. If the tape is in the tape, Retrospect will not recognize it. Retrospect just insists that media is missing. Looking at the Tape Backup view, the tape is shown and marked as READY. We have attempted to use an older of the Retrospect Driver with no change in behavior. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 1, 2008 Report Share Posted July 1, 2008 1) Create a new backup set with no data 2) Erase a tape in the library and leave it loaded into the drive 3) Put the new backup set into the Backup Server Script as the only destination What happens? The tape should get loaded because the new backup set is looking for erase media. Quote Link to comment Share on other sites More sharing options...
pchernoff Posted July 1, 2008 Author Report Share Posted July 1, 2008 Nothing happens. I see no activity on the tape changer/drive and Retrospect keeps checking media, with status switching between (Not yet determined) and Waiting for backup media. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 1, 2008 Report Share Posted July 1, 2008 Can you post a screenshot of the Configure>Devices window after it fails to change media? Quote Link to comment Share on other sites More sharing options...
pchernoff Posted July 1, 2008 Author Report Share Posted July 1, 2008 Here is a picture of Configure->Devices. Note that I tried running backup server again after running a manual script so the correct tape is in the tape drive. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 1, 2008 Report Share Posted July 1, 2008 Do a Get info on the library and click "Disable BC" to turn off barcode support since you don't seem to need it. I would also remove the cleaning tape. If it is accidentally loading the cleaning tape, that will freak things out. Quote Link to comment Share on other sites More sharing options...
pchernoff Posted July 1, 2008 Author Report Share Posted July 1, 2008 >Do a Get info on the library and click "Disable BC" to turn off barcode support since you don't seem to need it.< I do I do that? >I would also remove the cleaning tape. If it is accidentally loading the cleaning tape, that will freak things out. < It has been working fine this way for 2 years until today. I don't remember how but the cleaning tape is never loaded except when the tape changer decides that it is time to do the cleaning. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 1, 2008 Report Share Posted July 1, 2008 You click on the tape library in configure devices and select Get Info from the file menu. Quote Link to comment Share on other sites More sharing options...
pchernoff Posted July 1, 2008 Author Report Share Posted July 1, 2008 Thanks. I clicked that button and it disabled the barcode scanning. No change in behavior of Backup Server, still looking for media. Quote Link to comment Share on other sites More sharing options...
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