LAF Posted June 28, 2008 Report Share Posted June 28, 2008 Hello. I am not able to use setup. When I load Retrospect Express HD 1.1.127 and press setup, nothing happens. The external blue light intermittently flashes on the Maxtor external drive, but no other activity. There are some recent restore points, but when I click back up now, nothing happens then either. I basically cannot be sure the software works at all. I changed the name of the rbc file to see if that would help (to ###.rbc.old). After doing so the restore points went from 272 to 0, and returned to 272 when I renamed the file back. I have Windows XP2. Had same problems with prior version of Express HD (1.0.x). Any ideas? Thanks in advance. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted June 28, 2008 Report Share Posted June 28, 2008 What does the status of the software say above the setup button. Quote Link to comment Share on other sites More sharing options...
LAF Posted June 28, 2008 Author Report Share Posted June 28, 2008 (edited) After the welcome line, it has the following: unlicensed Back up now {a link} 272 restore points automatic back up is on I changed automatic backup to off, and the set up button still does nothing. I clicked on backup now, and the hard drive was active, but no new restore point was created (So I do not really think a backup was done; I know some files had changed - I had just finished using Quicken). Also not sure why it says unlicensed - the 1.0 version came with the Maxtor drive. I believe it changed to unlicensed when I updated to 1.1.127. Thanks for your assistance. Edited June 28, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
Mayoff Posted June 28, 2008 Report Share Posted June 28, 2008 Unlicensed means the software is not installed correctly. http://kb.dantz.com/article.asp?article=8153&p=2 Quote Link to comment Share on other sites More sharing options...
LAF Posted June 29, 2008 Author Report Share Posted June 29, 2008 (edited) I read the article you provided. I uninstalled Maxtor and Express HD software from the control panel, and reinstalled the maxtor software and old version of Express HD (1.0.196) with the intent of upgrading from there to the latest version. However, I seem to be at a standstill. I was not able to set up the software at all. After installing and rebooting, Retrospect asked me to press the button on the drive to initiate setup, but nothing happens. If I start Retrospect it takes about 2 minutes to load, and does not finish "updating status". Pressing the button on the drive does nothing. I am not sure whether to upgrade to the latest Retrospect or not (again) because it does not seem like the current version is working, and I will be back to square one. Not sure where to go from here. Thanks in advance for the advice. Larry Edited June 29, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
Mayoff Posted June 29, 2008 Report Share Posted June 29, 2008 (edited) Did you delete the preferences in documents and settings\all users\application data\Retroexp or just Retrospect after doing the uninstall of all software? This is an important step I don't think is documented. Edited June 29, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
LAF Posted June 29, 2008 Author Report Share Posted June 29, 2008 No I did not do that. I will uninstall again, delete the preferences as you suggested, and reinstall. Thanks. Quote Link to comment Share on other sites More sharing options...
LAF Posted June 29, 2008 Author Report Share Posted June 29, 2008 I uninstalled everything, deleted the preferences as recommended, and reinstalled (1.0.xxx; I have not updated again to 1.1.127 yet because I suspect I will be at the same place I was with my original post). Still no luck. When I pressed the set up button it takes retrospect several minutes to load. Once it does, it states it is "Updating status" which never changes. Setup button does noting, as does pressing the one touch button on the drive. Now what? BYW, I read in the knowledge base something about Windows restore feature interfering, causing long delays in the program loading. I disabled that, rebooted, and started retrospect, but no change. I am going to re-enable windows restore. Quote Link to comment Share on other sites More sharing options...
LAF Posted June 29, 2008 Author Report Share Posted June 29, 2008 (edited) I just read a post referring to the constant "updating status" problem and Microsoft.net. I have .Net version 2.0. According to the article (http://kb.dantz.com/article.asp?article=8098&p=2), I need to upgrade retrospect express HD to 1.1 to get around the incompatibility with .Net 1.0 I tried that and still no luck. So, I am back at 1.1.127. It reads "unlicensed" even though I had deleted 1.0. No restore points are available. I could uninstall .Net 2.0 but I am not sure if my PC needs that. Edited June 29, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
LAF Posted July 6, 2008 Author Report Share Posted July 6, 2008 No more recommendations? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 6, 2008 Report Share Posted July 6, 2008 Did you launch the 1.0 version before you installed 1.1? That is an important step. Quote Link to comment Share on other sites More sharing options...
LAF Posted July 7, 2008 Author Report Share Posted July 7, 2008 Yes, I tried. But 1.0 would not load (see post http://forums.dantz.com/showpost.php?post/108284 above). I am at 1.1.127 now, without Retrospect working. It says it is unlicensed, so I am back where I was to begin with. Thank you. I really want to get this working - I am nervous about hard disk failres and losing data. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.