samlowe Posted March 7, 2008 Report Share Posted March 7, 2008 I have a Tandberg 820 Ultrium 3 tape drive which works just fine under windows and using ntbackup. It has the firmware specified by EMC and the latest retrospect drivers. The device is simply not detected. I had considered this solution since it was more cost effective than Backup Exec. Anyone have any ideas how I can get this to work. EMC won't support me since I am running the trial software. Thanks in advance. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 7, 2008 Report Share Posted March 7, 2008 What shows under Configure>Devices>Environment? You can include a screenshot on your reply. What version of Windows? Try to disable the device driver within the Windows Device Manager. Quote Link to comment Share on other sites More sharing options...
samlowe Posted March 7, 2008 Author Report Share Posted March 7, 2008 Windows Server 2000 SP4 Tried disabling the tape drive, no change. The enviro tab just says "No tape or optical storage devices found" plus the obligatory reminder to turn the devices on before you start the computer. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 7, 2008 Report Share Posted March 7, 2008 Can you take a screenshot of the environment tab and attach it to your reply? It will make thinks much more clear. The Device Status window can say "No tape or optical storage devices found" but the Environment window usually does not say this. Quote Link to comment Share on other sites More sharing options...
samlowe Posted March 7, 2008 Author Report Share Posted March 7, 2008 Here you go... I have also uninstalled and reinstalled, booting between each event. Still no change. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 7, 2008 Report Share Posted March 7, 2008 Windows is not reporting any storage devices to Retrospect, not even the internal hard disks or CD drives. Have you restarted the computer? You may want to try and update the SCSI card drivers to the latest version. Windows 2000 may be using old SCSI card drivers, and updated drivers may help locate the device. Quote Link to comment Share on other sites More sharing options...
samlowe Posted March 7, 2008 Author Report Share Posted March 7, 2008 I don't have a clue what things should look like. The SCSI controller has the latest firmware, bios, and drivers. The 820 is the only SCSI device. I am looking at Retro to replace Backup Exec since it is an older version and doesn't have the the tape drivers for the 820. The hard drives are all SATA devices. Backup Exec runs fine on this machine. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 7, 2008 Report Share Posted March 7, 2008 Is backup Exec installed on this computer? If so, you need to uninstall it. Backup Exec can hide the tape drive from Retrospect, even if they don't have a driver for this device.. Quote Link to comment Share on other sites More sharing options...
samlowe Posted March 7, 2008 Author Report Share Posted March 7, 2008 It is installed but all the services are disabled. I was hoping I wouldn't have to kill it if this doesn't work. I can see all the drives under Volumes. Should I see them under devices as well? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 7, 2008 Report Share Posted March 7, 2008 Optical devices and tape drives show under devices. In some cases the hard disk will also. Turning off the Backup Exec services may not be enough, it is loading device drivers at system startup. Quote Link to comment Share on other sites More sharing options...
samlowe Posted March 11, 2008 Author Report Share Posted March 11, 2008 You were, of course, correct. After I uninstalled Backup Exec all the devices were visible. Now I am working through learning a totally new interface. Thank you for your help even thought this was just a trial edition. If I can get it figured out in the next few days I will start using it. Thanks again. Quote Link to comment Share on other sites More sharing options...
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