mjmiller18 Posted March 5, 2008 Report Share Posted March 5, 2008 I don't have a service contract, but I have a reproducible problem with the 6.1.138 OS X update. Whenever I apply this update I get a device error when a script needs a new disk; I'm backing up to DVD+rw. The error doesn't occur when I'm manually backing up and need a new disk. When I uninstall 6.1.138 and reinstall 6.1.126 the problem goes away. Who can I contact about this? Mark. Link to comment Share on other sites More sharing options...
Mayoff Posted March 5, 2008 Report Share Posted March 5, 2008 http://www.emcinsignia.com/contactsupport Link to comment Share on other sites More sharing options...
rhwalker Posted March 5, 2008 Report Share Posted March 5, 2008 Whenever I apply this update I get a device error when a script needs a new disk; I'm backing up to DVD+rw. The problem may be with your media (DVD+RW), and this is a known issue. The Read Me for the RDU version history clearly says that "Only DVD+R media" is supported for all RDU versions later than 6.1.11.101. See: RDU version history Your issue will be resolved if you install Retrospect 6.1.138 and then revert (install) the RDU to 6.1.11.101 (assuming that your device is supported by that version). The complete RDU version history, and links to downloads, is at the same Read Me link above for the RDU version history. Russ Link to comment Share on other sites More sharing options...
mjmiller18 Posted March 6, 2008 Author Report Share Posted March 6, 2008 The problem may be with your media (DVD+RW), and this is a known issue. The Read Me for the RDU version history clearly says that "Only DVD+R media" is supported for all RDU versions later than 6.1.11.101. See: RDU version history Your issue will be resolved if you install Retrospect 6.1.138 and then revert (install) the RDU to 6.1.11.101 (assuming that your device is supported by that version). The complete RDU version history, and links to downloads, is at the same Read Me link above for the RDU version history. Okay, that's what I get for not reading the Readme. I'll try installing .138 and downgrading the RDU. As far as DVD+R media goes, anyone know if this is a permanent change? I see each RDU update after 6.1.11.101 only supports DVD+R, but there's no indication about the future. I use +R or -R media for archiving, but I wouldn't want to use it for rotation backups. It doesn't make sense to me to only support one type of DVD for backups, but what do I know. Mark. Link to comment Share on other sites More sharing options...
rhwalker Posted March 6, 2008 Report Share Posted March 6, 2008 I think that the "DVD+R" limitation was a bug that was introduced after RDU 6.1.11.101; you aren't the only one who has wished that -R and RW functionality was restored. Russ Link to comment Share on other sites More sharing options...
jetdog9 Posted April 2, 2008 Report Share Posted April 2, 2008 Please try the new RDU, version 6.1.14.101 (posted 04/01/08). It fixes bugs related to custom configuration, DVD+RW media, and DVD-R media. Link to comment Share on other sites More sharing options...
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