atnbirdie Posted February 28, 2008 Report Share Posted February 28, 2008 I have Windows Vista Home Premium and Retrospect 7.5 and have downloaded the latest software update for the program. I have 2 problems with retrospect services are of preferences which may be related. 1-I have checked the box to run retrospect services and the box to put an icon in the task bar. However, no icon appears in the task bar. Have tried unchecking the services box, selecting OK, reentering prefs and checking services box, but still no icon in task bar. 2-I have a daily backup scheduled for 12AM from my laptop to a network drive. I leave laptop on when I go to bed and when I return in the morning I can't open Retrospect 7.5. Computer has been open in my account on the system all night. When I move the mouse, it opens within the account, not logged out or locked. However, when I try to open the program I get an error message saying the program is in use by another user. There are no other people using the computer and I installed the program for my use only. When I click on the OK button which is supposed to close the other instance, it never does. An activity icon showing a little ring just keeps spinning. I left it doing that for over an hour with no result. Other detail is I did an initial backup and have changed few things since only a couple of day ago, so any backup done overnight should have been a very short run. I'd appreciate any help anyone can suggest. Steve Quote Link to comment Share on other sites More sharing options...
Mayoff Posted February 28, 2008 Report Share Posted February 28, 2008 From the Retrospect 7.5 Read Me document: Automated Operations: When Retrospect automatically launches on Windows Vista, the application window is hidden. If an operation is running and Retrospect is manually launched an alert is displayed warning that an operation is in progress. You are then able to close the alert and let the operation continue or stop the operation and show the Retrospect window. Make sure you have at least 7.5.387 too. Quote Link to comment Share on other sites More sharing options...
atnbirdie Posted February 29, 2008 Author Report Share Posted February 29, 2008 The problem is, I have done very little work on my computer in the past couple of days. I would therefore expect the nightly backup to be a quick one as little has changed. Yesterday all I did was check email. Backup set to start at 12AM. It is now 5:50AM and retrospect is still apparently running because I can't enter it. There is no icon in the task bar. I do have the latest version you mention. Despite apparently running every morning, the last backup I see on the destination drive was done on the 27th. Steve Quote Link to comment Share on other sites More sharing options...
Mayoff Posted February 29, 2008 Report Share Posted February 29, 2008 It is possible that an error message is on the screen or a media request Window is being displayed. A grooming process could also be running. If you really think the backup should be done, you could force it to close and open it manually. Quote Link to comment Share on other sites More sharing options...
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