Rex Day Posted February 26, 2008 Report Share Posted February 26, 2008 When I select Setup & Rstore in the Maxtor One Touch Menu, I get a notice "Loading Retrospect Express HD". After a long delay, I get the Welcome screen to Retrospect Express, but cannot activate any keys. Re-installing the programs from the Maxtor Installation Software CD did not correct the problem. The Maxtor One Touch and Retrospect Express worked properly for the past two years until this occurred. Any help would be appreciated. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted February 26, 2008 Report Share Posted February 26, 2008 What version of the software is this? What operating system? Quote Link to comment Share on other sites More sharing options...
Rex Day Posted February 26, 2008 Author Report Share Posted February 26, 2008 The software is: Maxtor One Touch II: version 2.00.0029 Retrospect Express HD 1.0: version 1.00.196 I am using Windows XP with a sony Vaio computer Quote Link to comment Share on other sites More sharing options...
stuart1120 Posted February 28, 2008 Report Share Posted February 28, 2008 You need to perform the update to HD 1.1, that will allow you to setup and use the software. follow this link to get the update: Update for HD 1.0 to 1.1 Quote Link to comment Share on other sites More sharing options...
Rex Day Posted February 28, 2008 Author Report Share Posted February 28, 2008 The upgrade to Express 1.0 to 1,1 worked just fine. Many thanks. Quote Link to comment Share on other sites More sharing options...
stuart1120 Posted February 29, 2008 Report Share Posted February 29, 2008 Glad to here that... Quote Link to comment Share on other sites More sharing options...
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