edroth Posted January 19, 2008 Report Share Posted January 19, 2008 Using the latest version of Retrospect Professional with Windows Vista and the new service pack beta, I get the following error messages during every backup of my main drive: Writer "NPS VSS Writer" backup failed, error -1101 (file/directory not found). Component "NPS Database" backup failed, error -1101 (file/directory not found). I have been upable to locate any help files or forum postings that relate to this problem. Anybody have any suggestions? Thank you! Link to comment Share on other sites More sharing options...
bdsa Posted April 27, 2009 Report Share Posted April 27, 2009 I have the same problem. Did you find any solutions? Link to comment Share on other sites More sharing options...
wncjsh Posted July 15, 2009 Report Share Posted July 15, 2009 same problem for me.... any solution??? Link to comment Share on other sites More sharing options...
Mayoff Posted July 15, 2009 Report Share Posted July 15, 2009 Retrospect is not tested with Service Pack beta software, so you may experience unexpected results. Link to comment Share on other sites More sharing options...
wncjsh Posted July 16, 2009 Report Share Posted July 16, 2009 I'm not using Beta... Please someone help us!! I'm really getting frustrated with this problem. Link to comment Share on other sites More sharing options...
Mayoff Posted July 16, 2009 Report Share Posted July 16, 2009 Have you tried calling technical support? Link to comment Share on other sites More sharing options...
wncjsh Posted July 16, 2009 Report Share Posted July 16, 2009 Now that's a novel idea! no, but I will if you think they can help! I don't seem to find a phone number yet.... Link to comment Share on other sites More sharing options...
Mayoff Posted July 16, 2009 Report Share Posted July 16, 2009 http://www.retrospect.com/contactsupport Link to comment Share on other sites More sharing options...
wncjsh Posted July 17, 2009 Report Share Posted July 17, 2009 Well, technical support wants $69 to help. will try sending them an email.... Guess I'll start looking for new backup software. Link to comment Share on other sites More sharing options...
wncjsh Posted July 19, 2009 Report Share Posted July 19, 2009 No response to my email to technical support. Link to comment Share on other sites More sharing options...
rhwalker Posted July 19, 2009 Report Share Posted July 19, 2009 No response to my email to technical support. You will only get support by email if you have a service contract. If your data is not worth the cost of a support incident, then I suggest that you don't need to back up that data. Russ Link to comment Share on other sites More sharing options...
wncjsh Posted July 24, 2009 Report Share Posted July 24, 2009 still no reply ! The woman on the phone said they would answer my email without a service fee. I can buy a good backup utility for $69 Link to comment Share on other sites More sharing options...
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