jseymour113 Posted December 27, 2007 Report Share Posted December 27, 2007 My USB drives disconnect from Retrospect 7.5 (latest updated version) but are fully available in Windows XP Pro explorer. I have had this happen with 3 different USB Iomega drives and a LaCie drive, all external USB hard drives. Retrospect will completely hang and nothing short of a power-off computer shutdown seemed to close Retrospect, until I discovered that disconnecting or powering off the USB drive will allow Retrospect to close. If I then re-power the drive and re-start Retrospect, I can run a complete backup. When it goes to run the same job the next night, it fails again (can't see the drive). The computer is a Hewlett-Packard Pavilion 1350n, 2 gigs of ram, dual-core processors. I've tried switching the USB ports. All drives have their own power supplies. I would love some assistance on this. Quote Link to comment Share on other sites More sharing options...
jseymour113 Posted January 2, 2008 Author Report Share Posted January 2, 2008 Is this the wrong forum for this post? I haven't found a way to get a response from anyone on this problem for months. Is it time to trash the backup software and go somewhere else?? It seems to me this is a pretty serious problem and the company should respond on it without asking me to pay for the answer. What goes here??? Quote Link to comment Share on other sites More sharing options...
wscott44 Posted January 3, 2008 Report Share Posted January 3, 2008 John: I am asking the following because I have had a variety of USB problems with external drives and scanners on two different machines, which I solved with new USB cards and drivers... Are your USB ports on the motherboard or do you have a separate USB card? Is it USB 1.1 or 2.0? If it's a card, who is the manufacturer? Wayne Scott Quote Link to comment Share on other sites More sharing options...
jseymour113 Posted January 7, 2008 Author Report Share Posted January 7, 2008 All USB ports are on motherboard and are 2.0. The computer is a Hewlett-Packard Pavilion 1350n, 2 gigs of ram, dual-core processors Quote Link to comment Share on other sites More sharing options...
jseymour113 Posted January 7, 2008 Author Report Share Posted January 7, 2008 I just went out and bought a USB 2.0 4-port PCI card. Same Problems. I tried with both drives on the new card, one drive on the new card and one on the motherboard USB ports, etc. I think Retrospect cannot support 2 USB external hard drives at the same time. If I use only one of them, it may be working. I'll know in a day or so. I can't understand why EMC staff are unaware of these problems. Don't they monitor the forums? There's nothing about them in hte knowledgebase. I refuse to pay them to solve their own problems. I think the support is way less than adequate! Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 7, 2008 Report Share Posted January 7, 2008 Is this the problem you are seeing: http://kb.dantz.com/article.asp?article=5727&p=2 Quote Link to comment Share on other sites More sharing options...
jseymour113 Posted January 9, 2008 Author Report Share Posted January 9, 2008 Thank you. The problem is solved. I can also connect multiple external USB drives now without any problems. I just hope turning off the system restore on all drives doesn't present other problems down the line. I had actually seen this article, but didn't think it applied to the USB problem. Anyway, thanks again. Quote Link to comment Share on other sites More sharing options...
MrPete Posted March 6, 2008 Report Share Posted March 6, 2008 As far as I know, it's ok to just turn off System Restore on affected drives. System Restore is usually most important on your C: drive. Quote Link to comment Share on other sites More sharing options...
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