Another 10.5/6.1.138 issue -- backup server stopped backing up

Maser · December 5, 2007

I have not tried turning off catalog compression. Is it safe to turn off catalog compression on an already compressed catalog? Or will I need to start a new backup set to do this?

At this point (since the reformats of the computers), retrospect has not *crashed* -- I can cleanly (though very slowly) quit the program when it's in "Media" state. But, admittedly, I just rebooted the computers this time and didn't try accessing the backup set to force a crash. I can do that next time this happens (when it will, I'm sure...)

I would say that -- yes -- the app certainly appears to be running low on memory based on everything else the program is showing. But the question is what (if anything) can be done about it?

Do I just need to add more RAM (which isn't easy, but not impossible to a mini...) And, am I better off trying to replace the RAM on a G4 mini, or just buying new intel Minis with 2G RAM already in place (knowing the "rosetta" hit)? Replacing these with new intel Minis is on the schedule based on what (if anything) comes out as an announcment at MacWorld, but if I can't wait...

rhwalker · December 5, 2007

Quote:

Is it safe to turn off catalog compression on an already compressed catalog?

yes, and it will make things go a lot faster.

Quote:

Or will I need to start a new backup set to do this?

no.

2 GB RAM would be better and would be about right. But I am surprised, on a PPC G4 mini, that it's crashing on 1 GB RAM.

Mayoff · December 5, 2007

The more sessions/files in a single backup set, the more memory Retrospect will require. On the Mac, a backup set that is 2 to 3 million files will start to really fight you, and doing catalog compression will make things worse.

You can safely turn off catalog compression at any time, but the best option would be to use a new set with it turned off.

Maser · December 5, 2007

OK. I've turned off catalog compression on the one machine that shows this the most frequently.

However, FWIW, this one has my *smallest* backup set of the 3 machines (375G) containing 1,730,000 files.

I'll reboot and report if things differ after doing this.

And, FWIW -- the same machine (under 10.4.10) -- the last backup set ended up at 497G containing 1,788,000 files before I made a new set...

CallMeDave · December 5, 2007

Quote:

CallMeDave asked:

- Did you install Retrospect's File System Plugin on any/all/none of the machines?

Since this is the first I've heard of this, the answer would be "no". All that's on my clean install machine is 10.5.1 (and all software updates) and Retrospect 6.1.138 (not even an additional RDU) at this point.

Well, if you did an Easy Install of Retrospect, the answer would in fact be "yes."

I'm not suggesting that I have any Gut Feeling that this is the cause, but since the File System Plugin is a kext, and since Leopard is new, and since you don't actually _need_ the plug-in as you're not using CD/DVD Backup Sets, I think it might be helpful to at least know if this might be an overlooked difference among the machines.

Dave

rhwalker · December 5, 2007

The easy way to tell if the kext is installed would be to, in Terminal:

Code:

ls -al /System/Library/Filesystems/retrospectcd.fs

There's also a command (well, a link to a command) that does the mount:

Code:

ls -al /sbin/mount_retrospectcd

Russ

Maser · December 5, 2007

So, apparently I have this on my reformatted computer with 6.1.138 installed.

backupal:~ administrator$ ls -al /System/Library/Filesystems/retrospectcd.fs

total 128

drwxr-xr-x@ 7 root wheel 238 Dec 3 13:21 .

drwxr-xr-x 19 root wheel 646 Dec 3 13:21 ..

drwxr-xr-x 5 root wheel 170 Dec 3 13:21 Contents

-rwxr-xr-x 1 root wheel 14176 Sep 15 2005 fsck_retrospectcd

-rwxr-xr-x 1 root wheel 21068 Sep 15 2005 mount_retrospectcd

-rwxr-xr-x 1 root wheel 24456 Sep 15 2005 retrospectcd.util

drwxr-xr-x 3 root wheel 102 Dec 3 13:21 retrospectcdfs.kext

backupal:~ administrator$

any reason to assume I should remove (or rename to "retrospectcsfs.kext.old") the .kext file to address this?

My Gut Feeling is it's a memory leak in the program...

rhwalker · December 5, 2007

It might be interesting to look at one of your backup sets / snapshots prior to the 10.5.x upgrade to see if this kext was installed on the 10.4.x setup. I don't know one way or the other whether this kext subtree is an issue; it was Dave's suggestion. We don't use CD / DVD with Retrospect (only tape).

Russ

CallMeDave · December 5, 2007

Quote:

any reason to assume I should remove (or rename to "retrospectcsfs.kext.old") the .kext file to address this?

For the basis of this discussion, the best thing to know is if the extension lives on any machine that behaves differently then this machine behaves.

Dave

Maser · December 5, 2007

in the interest of resolving this...

I looked back at a snapshot of my internal OS hard disk from prior to 10.5 being applied (9/26)....

it was there.

Instead of this (currently):

drwxr-xr-x 3 root wheel 102 Dec 3 13:21 retrospectcdfs.kext

I had the same directory created 5/16/05 modified 10/10/05

So it was there under 10.4.10 prior to any upgrades (or 6.1.138) as well as now on my clean install 10.5.1 and 6.1.138

Another point of data (in helps of reproducing this on the EMC end): We (the other admin and I seeing this) also have *data compression in software* turned on for our backup scripts.

And since that came up -- here are my other preference settings that differ from the defaults:

In the backup server script:

Backup server -- every 84 hours (instead of 1 day) -- I have multiple scripts -- some back up the internal HD every 7 days, some backup specific clients once a day (no clients are in multiple scripts, though...)

Client countdown -- 1 minute

No verification

data compression on

In the program prefs.

All "secret" prefs are the defaults

Media handling -- use Hard Disks

Maintenance -- off (no tapes)

Notification (both off now)

Security (off)

Unattended (stay in retrospect)

None of these should generate a memory leak (unless it's related to the data compression?)

Hope this helps. Really...

Maser · December 6, 2007

So -- in the morning -- with catalog compression turned off -- I'm at "media" again.

I went to try to access my backup set -- got the SPOD and Retrospect crashed. Crash log report follows.

What else can I do at this point (short of reverting to 10.4.11)?

(Well, I *am* going to start a new backup set this morning -- no catalog compression from the get-go, but...)

backupal:CrashReporter administrator$ cat Retrospect_2007-12-06-081735_backupal.crash

Process: Retrospect [129]

Path: /Applications/Retrospect 6.1/Retrospect/Contents/MacOS/AuthenticateUser.app/Contents/MacOS/../../../Retrospect

Identifier: Retrospect

Version: ??? (???)

Code Type: PPC (Native)

Parent Process: launchd [1]

Date/Time: 2007-12-06 08:17:35.841 -0500

OS Version: Mac OS X 10.5.1 (9B18)

Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c0000023

Crashed Thread: 0

Thread 0 Crashed:

0 libobjc.A.dylib 0x9384dff8 objc_msgSend + 24

1 com.apple.AppKit 0x94053498 -[NSView _invalidateGStatesForTree] + 412

2 com.apple.AppKit 0x940532b0 -[NSView _invalidateFocus] + 32

3 com.apple.AppKit 0x94059080 -[NSView setFrameSize:] + 252

4 com.apple.AppKit 0x941123e0 -[NSThemeFrame setFrameSize:] + 384

5 com.apple.AppKit 0x94111cac -[NSWindow _setFrame:updateBorderViewSize:] + 592

6 com.apple.AppKit 0x94111608 -[NSWindow _oldPlaceWindow:] + 740

7 com.apple.AppKit 0x941110ac -[NSWindow _setFrameCommon:display:stashSize:] + 1120

8 com.apple.AppKit 0x94665620 -[NSNavOpenPanel setFrame:display:] + 64

9 com.apple.AppKit 0x9425adbc ResizeWindowLeavingTopCenterFixedAndAnimateIfNeeded + 456

10 com.apple.AppKit 0x9425a19c -[NSSavePanel(NSSavePanelLayout) _layoutViewsVerticallyAndResize] + 696

11 com.apple.AppKit 0x9425b8e4 -[NSSavePanel setMessage:] + 148

12 com.apple.AppKit 0x946672bc _NSNavCreateGetFileDialog + 748

13 com.apple.NavigationServices 0x9531f680 NavCreateGetFileDialog + 108

14 ??? 0x003595e4 0 + 3511780

15 ??? 0x00399868 0 + 3774568

16 ??? 0x0039a698 0 + 3778200

17 ??? 0x00337d10 0 + 3374352

18 ??? 0x003191c8 0 + 3248584

19 ??? 0x00337d10 0 + 3374352

20 ??? 0x00424124 0 + 4342052

21 ??? 0x00337d10 0 + 3374352

22 ??? 0x003b0bb8 0 + 3869624

23 ??? 0x00337d10 0 + 3374352

24 ??? 0x00345270 0 + 3428976

25 ??? 0x003467dc 0 + 3434460

26 ??? 0x00337d10 0 + 3374352

27 ??? 0x0042ddb0 0 + 4382128

28 ??? 0x0042d2a4 0 + 4379300

29 ??? 0x003092fc 0 + 3183356

30 ??? 0x00337d10 0 + 3374352

31 ??? 0x00316678 0 + 3237496

32 ??? 0x003166bc 0 + 3237564

33 ??? 0x00337d10 0 + 3374352

34 ??? 0x0033a800 0 + 3385344

35 ??? 0x00337d10 0 + 3374352

36 ??? 0x0038aa08 0 + 3713544

37 ??? 0x00337d10 0 + 3374352

38 ??? 0x0038b964 0 + 3717476

39 ??? 0x00324d58 0 + 3296600

40 ??? 0x0035d8a0 0 + 3528864

41 ??? 0x0035da9c 0 + 3529372

42 ??? 0x00325244 0 + 3297860

43 ??? 0x003305f0 0 + 3343856

44 ??? 0x0035d8a0 0 + 3528864

45 ??? 0x0035da9c 0 + 3529372

46 ??? 0x0033074c 0 + 3344204

47 ??? 0x0035d8a0 0 + 3528864

48 ??? 0x0035da9c 0 + 3529372

49 ??? 0x00330844 0 + 3344452

50 ??? 0x003309b0 0 + 3344816

51 ??? 0x005fff44 0 + 6291268

Thread 1:

0 libSystem.B.dylib 0x95d229f8 syscall + 12

1 com.apple.OpenTransport 0x03b0fe9c BSD_waitevent + 40

2 com.apple.OpenTransport 0x03b14fb4 CarbonSelectThreadFunc + 200

3 libSystem.B.dylib 0x95d0ebf8 _pthread_start + 316

Thread 2:

0 libSystem.B.dylib 0x95cd33ec __semwait_signal + 12

1 com.apple.OpenTransport 0x03b11048 CarbonOperationThreadFunc + 132

Thread 3:

0 libSystem.B.dylib 0x95ccc9d8 mach_msg_trap + 8

1 libSystem.B.dylib 0x95cd38fc mach_msg + 56

2 com.apple.CoreFoundation 0x909a2664 CFRunLoopRunSpecific + 1828

3 com.apple.audio.CoreAudio 0x95288e3c HALRunLoop::OwnThread(void*) + 212

4 com.apple.audio.CoreAudio 0x95288c80 CAPThread::Entry(CAPThread*) + 104

5 libSystem.B.dylib 0x95d0ebf8 _pthread_start + 316

Thread 0 crashed with PPC Thread State 32:

srr0: 0x9384dff8 srr1: 0x0000f030 dar: 0xc0000023 dsisr: 0x40000000

r0: 0x00000000 r1: 0xbfffcb80 r2: 0x5397faf8 r3: 0x539804b0

r4: 0x9390ee2c r5: 0x00000000 r6: 0xa1b1c1d3 r7: 0xa1b1c1d3

r8: 0xa1b1c1d3 r9: 0x5397fae0 r10: 0x00000082 r11: 0x6c6eee2c

r12: 0xc0000003 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000

r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0xffffffff

r20: 0x000003fc r21: 0xbfffe148 r22: 0xa0769efc r23: 0x00000001

r24: 0xa0759efc r25: 0x9390ee2c r26: 0x00000000 r27: 0x00000004

r28: 0x5397efb0 r29: 0x00000010 r30: 0x00000004 r31: 0x9093b7ac

cr: 0x44442222 xer: 0x00000004 lr: 0x9093b900 ctr: 0x9384dfe0

vrsave: 0x00000000

Binary Images:

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0x90477000 - 0x90482ffb libgcc_s.1.dylib ??? (???) <ea47fd375407f162c76d14d64ba246cd> /usr/lib/libgcc_s.1.dylib

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0x905b7000 - 0x9063cfff libsqlite3.0.dylib ??? (???) <7b379cb4220346e99c32c427d4539496> /usr/lib/libsqlite3.0.dylib

0x9063e000 - 0x90645ffb com.apple.print.framework.Print 218 (220) <c049174237183efe3afce707ce2c6d67> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print

0x90673000 - 0x9073eff3 com.apple.QuickTimeMPEG4.component 7.3 (7.3) /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG4

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0x90745000 - 0x9074cfff com.apple.CommonPanels 1.2.4 (85) <0d1256175c5512c911ede094d767acfe> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels

0x9074d000 - 0x90758ff9 com.apple.helpdata 1.0 (14) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData

0x907f1000 - 0x90879fff com.apple.ink.framework 101.3 (86) <66a99ad6bc695390a66dd24789e23dcc> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink

0x9087a000 - 0x908dafff com.apple.CoreText 2.0.0 (???) <88030136aacddbb747a2eae3937885f5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText

0x908db000 - 0x90902fff libxslt.1.dylib ??? (???) <3700d04090629deddb436aa2d516c56d> /usr/lib/libxslt.1.dylib

0x90903000 - 0x9090cfff com.apple.DiskArbitration 2.2 (2.2) <9c8f8ade43fa25b32109ef9dcc0cb5d5> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x9090d000 - 0x90938ff7 libauto.dylib ??? (???) <c1f2bd227817ad7c7bf29ec74729ac7c> /usr/lib/libauto.dylib

0x90939000 - 0x90a5eff3 com.apple.CoreFoundation 6.5 (476) <9073c2bfdf6842562c8b7f0308109c02> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x90b4f000 - 0x90b5fffb com.apple.agl 3.0.9 (AGL-3.0.9) <ab2f91cfb4e503d2516df44852c35e81> /System/Library/Frameworks/AGL.framework/Versions/A/AGL

0x90b76000 - 0x9174afef com.apple.QuickTimeComponents.component 7.3 (7.3) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents

0x91752000 - 0x91866ffa com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage

0x91867000 - 0x918a8ffb libTIFF.dylib ??? (???) <0d0a3107d26786c3708e6a511d5acec9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

0x918ea000 - 0x91908fff libresolv.9.dylib ??? (???) <ee2b69c3b0d6d4a3167c307f1ee65cb5> /usr/lib/libresolv.9.dylib

0x91949000 - 0x919cafff com.apple.print.framework.PrintCore 5.5 (245) <708e8418daf27acff77d7a9aebc54e94> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore

0x919d2000 - 0x91cf6ff7 com.apple.QuickTime 7.3.0 (7.3.0) <f3cfc2bbbdc999064970ae73a6f6e4f4> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

0x91cf7000 - 0x91ff7ff3 com.apple.CoreServices.CarbonCore 783 (783) <fd2acaf23e95472f78b8a077fa039986> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore

0x9200e000 - 0x92010ffd libRadiance.dylib ??? (???) <3d70fcb7557347829c96c9753074b3f1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

0x92011000 - 0x92583ff7 com.apple.CoreGraphics 1.351.0 (???) <424b6b6e1fe858a1a0ee3adc36d40634> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

0x92584000 - 0x92587ff3 com.apple.QuickTimeH264.component 7.3 (7.3) /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264

0x92588000 - 0x9259bffe com.apple.CFOpenDirectory 10.5 (10.5) <41ed29dcd683657b10994df7d7349e0a> /System/Library/PrivateFrameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory

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0x925e7000 - 0x925ecfff com.apple.CoreMediaAuthoringPrivate 1.1 (1.1) /System/Library/PrivateFrameworks/CoreMediaAuthoringPrivate.framework/Versions/A/CoreMediaAuthoringPrivate

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0x92689000 - 0x926a8fff com.apple.Accelerate.vecLib 3.4 (vecLib 3.4) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib

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0x937cc000 - 0x937ccffa com.apple.CoreServices 32 (32) <42b6dda539f7411606187335d9eae0c5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x937cd000 - 0x937e8ff3 com.apple.DirectoryService.Framework 3.5 (3.5) <3246a5d1c6a3d678798a90e8c5cd3677> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService

0x937e9000 - 0x93836fff com.apple.framework.familycontrols 1.0.1 (1.0.1) <cc0443b404e784c014a6b7034a6df3b5> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls

0x93837000 - 0x9391afeb libobjc.A.dylib ??? (???) <4a90e315bd1718c3f5ae09ee6c23e36c> /usr/lib/libobjc.A.dylib

0x9391b000 - 0x93923ffb libCGATS.A.dylib ??? (???) <f08869e380cd4b55e14714fe723cbc66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib

0x93924000 - 0x93a41ff7 com.apple.audio.toolbox.AudioToolbox 1.5 (1.5) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x93a42000 - 0x93d79fff com.apple.HIToolbox 1.5.0 (???) <fb1e7eb09bab8fc9c1675310da5b86ed> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox

0x93d7a000 - 0x93d7dfff com.apple.help 1.1 (36) <7106d6e074a3b9835ebf1e6cc6c822ce> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help

0x93ee0000 - 0x93f42ffb com.apple.htmlrendering 68 (1.1.3) <e852db1c007de975fae2f0c2769c88ef> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering

0x93f4f000 - 0x93fc9ffd com.apple.CFNetwork 220 (220) <aed2b0142811435ea0d3e6d10f66b3ee> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

0x94030000 - 0x94031fff libffi.dylib ??? (???) <11b77dbce4aa0f0b66d40014230abd1d> /usr/lib/libffi.dylib

0x94033000 - 0x947a4fff com.apple.AppKit 6.5 (949) <ff6de5455323db3dba2d5b0373036823> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x94946000 - 0x9494bff6 libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib

0x9494c000 - 0x9495cfff libsasl2.2.dylib ??? (???) <18935d5e775962f4728b91189b092d45> /usr/lib/libsasl2.2.dylib

0x9495d000 - 0x94965fff libbsm.dylib ??? (???) <c1fca3cbe3b1c21e9b31bc89b920f34c> /usr/lib/libbsm.dylib

0x94966000 - 0x949a3ffe com.apple.securityfoundation 3.0 (32768) <233b3acd9c5329b8f49d2e2a63dc81c7> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation

0x949a4000 - 0x949b2fff libz.1.dylib ??? (???) <1a70dd3594a8c5ad39d785af5da23237> /usr/lib/libz.1.dylib

0x949b3000 - 0x94bf7ffb com.apple.Foundation 6.5.1 (677.1) <4152239382fb0f48abbcbf35bd04afa6> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x94bf8000 - 0x94c17fff com.apple.vecLib 3.4 (vecLib 3.4) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

0x94c18000 - 0x94caeff7 com.apple.LaunchServices 284 (284) <8728538c492c7ebc0c8f325bd53b8b65> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices

0x94de2000 - 0x94e92fff edu.mit.Kerberos 6.0.11 (6.0.11) <16acc832b51b89fdbc563194596623c6> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

0x94e93000 - 0x94eb8fff libcups.2.dylib ??? (???) <aaa8c97d6b85ca0bfd6ddebd012673df> /usr/lib/libcups.2.dylib

0x94fc7000 - 0x94fdeffb com.apple.ImageCapture 4.0 (5.0.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture

0x94fdf000 - 0x95093fff com.apple.DesktopServices 1.4.3 (1.4.3) <2ac43f20a262ad162ff0fc8b60b8e39a> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv

0x95094000 - 0x950f0fff com.apple.HIServices 1.6.0 (???) <a3e89f96e628703a20a2d2f587f3f983> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices

0x950f1000 - 0x95116ffb com.apple.CoreMediaPrivate 1.2 (1.2) <43dcfca9cc6a8ca54cfe7b5a8ecf46e0> /System/Library/PrivateFrameworks/CoreMediaPrivate.framework/Versions/A/CoreMediaPrivate

0x95117000 - 0x951c7fff com.apple.QD 3.11.50 (???) <57b7475a61b2d27a600e0a0851d8c7be> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD

0x95267000 - 0x952eeffb com.apple.audio.CoreAudio 3.1.0 (3.1) <880a5a35ef1c5158271ee4b305b35626> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x952ef000 - 0x95336fff com.apple.NavigationServices 3.5.1 (161) <b245f17b2b2902e1f9eeaaa6773f8126> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices

0x95337000 - 0x95518ffb com.apple.security 5.0.1 (32736) <15632bf9bbdb223194b3d79a2e48e02d> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x95519000 - 0x95566ff7 libGLImage.dylib ??? (???) <9dbe7b634d7c01ae3684c547fbbd4d71> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib

0x95567000 - 0x95b21fff libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib

0x95ccb000 - 0x95e64fe3 libSystem.B.dylib ??? (???) <8a6cd873dfa7ada786efac188f95ed1b> /usr/lib/libSystem.B.dylib

0x95e65000 - 0x95e68ffb com.apple.securityhi 3.0 (30817) <e50c0cac9048f8923b95797753d50b5c> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI

0x95e69000 - 0x95e7cfff com.apple.LangAnalysis 1.6.4 (1.6.4) <c184bb5b2859e82c5740a6fdb1e3d0bc> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis

0x95e7d000 - 0x95fc6ffb com.apple.ImageIO.framework 2.0.0 (2.0.0) <437c9df52645bf8bead58967ea46ef17> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO

0x96016000 - 0x960afffb com.apple.ApplicationServices.ATS 3.0 (???) <34fed4b41a99f16e7103e0309a062c97> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS

0x961f2000 - 0x96248fff libGLU.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

0x96249000 - 0x96269ff7 libJPEG.dylib ??? (???) <92341083256fbcd28888a179ebf941ef> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x962cf000 - 0x962d3ffe libGIF.dylib ??? (???) <d6e2a570359313a39c6783c2ecfee608> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

0x96551000 - 0x96586fff com.apple.AE 402 (402) <a4b92c8ac89cc774b85fb44c48b9d882> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE

0x96587000 - 0x96602fff com.apple.SearchKit 1.2.0 (1.2.0) <1b448fbae02460eae76ee1c6883f45d6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit

0x96603000 - 0x966bdfff libcrypto.0.9.7.dylib ??? (???) <4ea3d7e9a1c28ac7b17ed80873fe6598> /usr/lib/libcrypto.0.9.7.dylib

0x966be000 - 0x96782ff3 com.apple.CoreData 100 (185) <e07feef645427639349ed2c62abcf169> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

0x96783000 - 0x96783fff com.apple.Carbon 136 (136) <6a6a209ec9179368db7ead8382b8ee63> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x96784000 - 0x9686dfff libxml2.2.dylib ??? (???) <6f383df1e1e775be0158ba947784ae13> /usr/lib/libxml2.2.dylib

0x9686e000 - 0x9693dfff com.apple.ColorSync 4.5.0 (4.5.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync

0x9693e000 - 0x9693efff com.apple.Accelerate 1.4 (Accelerate 1.4) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x9693f000 - 0x969a6ffb libstdc++.6.dylib ??? (???) <a4e9b10268b3ffac26d0296499b24e8e> /usr/lib/libstdc++.6.dylib

0x969a7000 - 0x969b3ff3 com.apple.audio.SoundManager 3.9.2 (3.9.2) <79588842bcaf6c747a95b2120304397a> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound

0x969b4000 - 0x969f0fff libRIP.A.dylib ??? (???) <04b63e86e1df732262c361db22275a50> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib

0x969f1000 - 0x96a83fff com.apple.framework.IOKit 1.5.1 (???) <591b8b0cc4261db98a6e72e38eef5f9a> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x96ba9000 - 0x96becffb com.apple.DirectoryService.PasswordServerFramework 3.0.1 (3.0.1) <ee0aa258c8e9bdfe6293ff2f5d9c8a00> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer

0x96bed000 - 0x96c00ffb com.apple.speech.synthesis.framework 3.6.59 (3.6.59) <7c299626d6167de473e85327699cdb9c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0xba300000 - 0xba301fff libCyrillicConverter.dylib ??? (???) <ce583594525d9b6c5cd66ec3f386fe17> /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib

0xba900000 - 0xba917ffe libJapaneseConverter.dylib ??? (???) <dc8f48ea3439e971b6ec6b51c5b7160a> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib

0xbab00000 - 0xbab21ffc libKoreanConverter.dylib ??? (???) <3516a913c9651dc5d3cbef3e1704b50f> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib

0xfffec000 - 0xfffeffff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib

0xffff8000 - 0xffff9703 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

Mayoff · December 6, 2007

Steve,

Did Retrospect create an assert log to go with this crash?

I think trying a new backup set (maybe even a file backup set) would be a good idea at this point.

We will review this log and offer feedback.

Maser · December 6, 2007

An assert log would be in /library/preferences/retrospect, right?

If so, there's nothing additional in that folder beyond the normal stuff:

backupal:~ administrator$ cd /library/preferences/retrospect

backupal:retrospect administrator$ ls -la

total 681672

drwxrwxr-x@ 9 administrator admin 306 Dec 6 08:44 .

drwxrwxr-x 31 root admin 1054 Dec 6 08:44 ..

-rwxrwxr-x@ 1 administrator staff 6148 Nov 29 08:49 .DS_Store

-rwxr-xr-x@ 1 administrator staff 0 Oct 1 1999 Icon?

-rwsrwxr-x 1 root admin 65800 Oct 25 10:50 LaunchRetroHlper

-rw-rw----@ 1 root admin 200018 Dec 6 09:10 Operations Log

-rwxrwxr-x@ 1 root admin 348719224 Dec 6 09:10 Retro.Config (6.0)

-rw-rw----@ 1 root admin 5560 Dec 5 09:16 Retro.Icons (6.0)

-rw-rw----@ 1 root admin 578 Dec 6 08:35 retrorunfile

backupal:retrospect administrator$

Or should I be looking elsewhere for an assert log? What was above was from CrashReporter...

Mayoff · December 6, 2007

Steve,

I sent you an email with an attachment. If you don't get it, let me know.

Maser · December 6, 2007

Nothing received here yet (by 10:10 a.m.)

Not in my Junk mailbox, either...

Maser · December 6, 2007

Heard from the other admin doing this.

He bumped his G4 desktop to 1.75G RAM.

He's showing "media" this morning as well.

I asked him to see if he could access *his* backup set. Retrospect crashed.

Want me to pass him the debug version as well?

Mayoff · December 6, 2007

Yes, get him the debug version too. The crash log will show us the location in Retrospect of the failure.

The current crash log once again shows the failure in "nav services" which really doesn't make sense. Nav services would be a "file open" or "file save" type of finder dialog box you would get from windows like "Save as".

Clearly something is broken and I hope the debug log will tell us.

CallMeDave · December 6, 2007

- Did the crash come only after dismissing the corrupted-looking "Really Stop Backup Server" dialog?

- Have you tried with the preferences set so that this dialog is not displayed?

Maser · December 6, 2007

The crash came only after attempting to access the backup set.

I could do other things that would show oddities (like showing the client computers -- missing their OS icons) indicative of a memory leak.

But it only *crashed* when attempting to access the backup set.

I still have that confirm the stop of the backup server dialog on -- the other admin I'm working with does *not* have that on (and he also crashed when attempting to access his backup set.)

If you need a copy of his crash log (non-debug version), let me know and I can post it here (or send it to Robin in e-mail...)

Maser · December 6, 2007

Well the crash in "nav services" would make sense, wouldn't it? If I'm attempting to open the backup set, I have to "open" something in the file system...

Mayoff · December 6, 2007

Our engineers didn't feel we were using the nav services calls to open the backup set properties, but maybe a call we are using is getting confused under leopard.

If this really is a memory issue, then you should be getting memory assert errors. Either way, the debug version I gave Steve will hopefully pinpoint the spot Retrospect is failing at.

Maser · December 10, 2007

So...

Started 3 new backup sets -- all using the debug version of 6.1.138.

Came in this a.m. -- two machines are still running.

3rd machine (the one that seems to show the problem the most often) -- was not running Retrospect. It had crashed (crash log will follow).

There was no additional file in the preferences folder (this is from after restarting the computer) and there was nothing in the log file to indicate anything necessarily amiss during the backup (the last reported successful backup of a client was 12/8/07 at 10:20 a.m. The *crash* from the log indicates it was 24 hours later. I didn't check the system to see over the weekend if it was ever in a "media" state or not.

Now what? If the debug version of the app isn't giving me any logs to send you, what next?

backupal:CrashReporter administrator$ cd /library/preferences/retrospect

backupal:retrospect administrator$ ls -la

total 690064

drwxrwxr-x@ 9 administrator admin 306 Dec 10 08:33 .

drwxrwxr-x 31 root admin 1054 Dec 10 08:31 ..

-rwxrwxr-x@ 1 administrator staff 6148 Nov 29 08:49 .DS_Store

-rwxr-xr-x@ 1 administrator staff 0 Oct 1 1999 Icon?

-rwsrwxr-x 1 root admin 65800 Oct 25 10:50 LaunchRetroHlper

-rw-rw----@ 1 root admin 286585 Dec 10 08:32 Operations Log

-rwxrwxr-x@ 1 root admin 352931500 Dec 10 08:31 Retro.Config (6.0)

-rw-rw----@ 1 root admin 5560 Dec 5 09:16 Retro.Icons (6.0)

-rw-rw----@ 1 root admin 586 Dec 10 08:33 retrorunfile

backupal:retrospect administrator$

With the debug version of the app, would there be a log written elsewhere?

Crash log follows:

ckupal:CrashReporter administrator$ cat Retrospect_2007-12-09-115022_backupal.crash

Process: Retrospect [138]

Path: /Applications/Retrospect 6.1/Retrospect 6.1.138/Contents/MacOS/AuthenticateUser.app/Contents/MacOS/../../../Retrospect

Identifier: Retrospect

Version: ??? (???)

Code Type: PPC (Native)

Parent Process: launchd [1]

Date/Time: 2007-12-09 11:50:22.767 -0500

OS Version: Mac OS X 10.5.1 (9B18)

Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ffe00000

Crashed Thread: 0

Thread 0 Crashed:

0 com.apple.QD 0x95138d4c GetPatternIdentifier + 232

1 com.apple.QD 0x9511a7dc SetPortPat + 112

2 com.apple.HIToolbox 0x93b1c970 SetThemeBackground + 920

3 com.apple.HIToolbox 0x93b1f10c SetUpControlBackground + 88

4 com.apple.HIToolbox 0x93b53d48 HIProgressBar::DrawSelf(short, __HIShape const*, CGContext*) + 272

5 com.apple.HIToolbox 0x93a6d588 HIView::DrawCacheOrSelf(short, __HIShape const*, CGContext*) + 128

6 com.apple.HIToolbox 0x93a6d3a8 HIView::SendDraw(short, OpaqueGrafPtr*, __HIShape const*, CGContext*) + 104

7 com.apple.HIToolbox 0x93b1e8a8 HIView::RecursiveDrawNonComposited(short, OpaqueGrafPtr*, OpaqueRgnHandle*, unsigned char, unsigned char, unsigned char) + 480

8 com.apple.HIToolbox 0x93b1e68c HIView::DrawNonComposited(short, OpaqueGrafPtr*, OpaqueRgnHandle*, unsigned long) + 280

9 com.apple.HIToolbox 0x93b549c4 HIProgressBar::Animate() + 440

10 com.apple.HIToolbox 0x93b2ab4c HIStandardAnimator::TimerProc(__EventLoopTimer*, void*) + 76

11 com.apple.CoreFoundation 0x909a2af0 CFRunLoopRunSpecific + 2992

12 com.apple.HIToolbox 0x93a72ab4 RunCurrentEventLoopInMode + 264

13 com.apple.HIToolbox 0x93b27598 GetNextEventMatchingMask + 416

14 com.apple.HIToolbox 0x93b272b8 WNEInternal + 172

15 com.apple.HIToolbox 0x93b271f4 WaitNextEvent + 72

16 ??? 0x003298a0 0 + 3315872

17 ??? 0x00329bfc 0 + 3316732

18 ??? 0x0036c150 0 + 3588432

19 ??? 0x0036c37c 0 + 3588988

20 ??? 0x0032a424 0 + 3318820

21 ??? 0x00431a38 0 + 4397624

22 ??? 0x0036c150 0 + 3588432

23 ??? 0x0036c37c 0 + 3588988

24 ??? 0x0043217c 0 + 4399484

25 ??? 0x003406d0 0 + 3409616

26 ??? 0x00434ed0 0 + 4411088

27 ??? 0x0036c150 0 + 3588432

28 ??? 0x0036c37c 0 + 3588988

29 ??? 0x0036c150 0 + 3588432

30 ??? 0x0036c37c 0 + 3588988

31 ??? 0x00434fb4 0 + 4411316

32 ??? 0x0036c150 0 + 3588432

33 ??? 0x0036c37c 0 + 3588988

34 ??? 0x0033784c 0 + 3373132

35 ??? 0x0036c150 0 + 3588432

36 ??? 0x0036c37c 0 + 3588988

37 ??? 0x00337984 0 + 3373444

38 ??? 0x00337b10 0 + 3373840

39 ??? 0x0065e204 0 + 6676996

Thread 1:

0 libSystem.B.dylib 0x95d229f8 syscall + 12

1 com.apple.OpenTransport 0x03b50e9c BSD_waitevent + 40

2 com.apple.OpenTransport 0x03b55fb4 CarbonSelectThreadFunc + 200

3 libSystem.B.dylib 0x95d0ebf8 _pthread_start + 316

Thread 2:

0 libSystem.B.dylib 0x95cd33ec __semwait_signal + 12

1 com.apple.OpenTransport 0x03b52048 CarbonOperationThreadFunc + 132

Thread 3:

0 libSystem.B.dylib 0x95ccc9d8 mach_msg_trap + 8

1 libSystem.B.dylib 0x95cd38fc mach_msg + 56

2 com.apple.CoreFoundation 0x909a2664 CFRunLoopRunSpecific + 1828

3 com.apple.audio.CoreAudio 0x95288e3c HALRunLoop::OwnThread(void*) + 212

4 com.apple.audio.CoreAudio 0x95288c80 CAPThread::Entry(CAPThread*) + 104

5 libSystem.B.dylib 0x95d0ebf8 _pthread_start + 316

Thread 0 crashed with PPC Thread State 32:

srr0: 0x95138d4c srr1: 0x0200f030 dar: 0xffe00000 dsisr: 0x40000000

r0: 0xe963a535 r1: 0xbfffd2c0 r2: 0x2bb45a92 r3: 0xe94890ae

r4: 0x00000001 r5: 0xffa51c44 r6: 0x00000000 r7: 0xffdfbfa0

r8: 0x951b6708 r9: 0x00000018 r10: 0xffe00000 r11: 0x002b359b

r12: 0x95ccdd70 r13: 0x00000001 r14: 0xa00ff478 r15: 0x000009dd

r16: 0x4cd1d3c5 r17: 0x00000001 r18: 0x0000a297 r19: 0x00000000

r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000001

r24: 0x00000001 r25: 0xffa513d0 r26: 0x5b3f6430 r27: 0xffa51c44

r28: 0xffa51c44 r29: 0x00500000 r30: 0xffdfbf60 r31: 0x95138c74

cr: 0x84042224 xer: 0x20000006 lr: 0x95138cc0 ctr: 0x00232828

vrsave: 0x00000000

Binary Images:

0x1000 - 0x2fff LaunchCFMApp ??? (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp

0x700000 - 0x707ff7 +Device_Access Device_Access version 1.0.108 (1.0.107) /Applications/Retrospect 6.1/Retrospect 6.1.138/Contents/MacOS/Device_Access.bundle/Contents/MacOS/Device_Access

0x1026000 - 0x1027ffd com.apple.aoa.halplugin 2.5.7 (2.5.7f1) <7f1a60978b668db2fc7b7ee642120335> /System/Library/Extensions/IOAudioFamily.kext/Contents/PlugIns/AOAHALPlugin.bundle/Contents/MacOS/AOAHALPlugin

0x103b000 - 0x104affe libSimplifiedChineseConverter.dylib ??? (???) <ebd07f62ca7e5c43550b75d61c8910d6> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib

0x104e000 - 0x1052fff com.apple.audio.AudioIPCPlugIn 1.0.4 (1.0.4) <9ea9c438a65be22a5e946e62ebfc9360> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugIn.bundle/Contents/MacOS/AudioIPCPlugIn

0x3b4e000 - 0x3b6dfff com.apple.OpenTransport 3.0 (3.0) /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport

0x474f000 - 0x478dff7 com.apple.QuickTimeFireWireDV.component 7.3 (7.3) /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTimeFireWireDV

0x4797000 - 0x47f4fff com.apple.applepixletvideo 1.2.10 (1.2d10) <39e2c68f9b3a8dec2ff4a31399800d88> /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixletVideo

0x4abb000 - 0x4b83ffb com.apple.RawCamera.bundle 2.0 (2.0) /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

0x4bfd000 - 0x4c28ffb com.apple.audio.SoundManager.Components 3.9.3 (3.9.3) /System/Library/Components/SoundManagerComponents.component/Contents/MacOS/SoundManagerComponents