ztnad Posted March 5, 2004 Report Share Posted March 5, 2004 I downloaded Retrospect 6.0 from the website to use for 30 days with the expectation that I will purchase the program at the end of that time. I received the product license code from Dantz to use during the 30 day period. However, after downloading the program and installing it on my hard drive, I could not open the program. I get the following dialogue box: The application Retrospect has unexpectedly quit. The system and other applications have not been affected. I have a Mac TiBook G4, OSX 10.2.8. What am I doing wrong? Thank you for your help. Gay Castle Quote Link to comment Share on other sites More sharing options...
natew Posted March 5, 2004 Report Share Posted March 5, 2004 Hi I would run the installer again and choose the uninstall option. Then restart the computer and install again while logged in as a different user. Thanks Nate Quote Link to comment Share on other sites More sharing options...
ztnad Posted March 5, 2004 Author Report Share Posted March 5, 2004 Thanks, Nate for your help. I followed your instructions and Restropect opened in the new user name. To use Retrospect, I'll have to be logged in as the new user name? Why wouldn't the program open using my old user name? Gay Quote Link to comment Share on other sites More sharing options...
AmyJ Posted March 9, 2004 Report Share Posted March 9, 2004 Quote: Why wouldn't the program open using my old user name? This is typically caused by some kind of corruption in the user account - but we wouldn't be able to pinpoint exactly what it is or why it occured. You may want to try a repair of the permissions on the drive through the Disk Utility program. Quote Link to comment Share on other sites More sharing options...
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