Error 507 - incorrect password

[zydeco]

When trying to login in an OSX Client, I get the 507 error (incorrect password). The client used to have the beta client which I forgot about when installing the full-release version. Here are the steps I've taken to resolve it:

 

 

 

1) Uninstalled client and reinstalled (including new passwords) - no improvement

 

2) Deleted Beta client (didn't have beta client installer to run uninstaller) - no improvement

 

3) Reinstalled client (including new passwords) - no improvement

 

 

 

The passwords that I use are longer than 4 characters, do not use spaces or modifiers! Any ideas?

 

 

 

Brian

[IrenaS]

Just deleting the beta client doesn't remove the password or the associated files. You need to remove the beta client fully, using the uninstall instructions in the readme file, and then reinstall the shipping client.

 

 

 

I've included the instructions for uninstalling here:

 

 

 

To Un-install the Client

 

 

 

To un-install the client, first move the folder "Dantz Beta" to the trash.

 

 

 

When installed, the Retrospect client creates the folder:

 

 

 

/Library/StartupItems/RetroClient

 

 

 

and puts the following two files inside:

 

 

 

RetroClient

 

StartupParamaters.plist

 

 

 

To remove them, you can drag the RetroClient folder to the trash, but you will not be able to empty them from the trash until after you restart your Macintosh.

 

 

 

To empty the trash without restarting you will need to manually quit the "pitond" process:

 

 

 

Step 1 - Open the Terminal application found in /Applications/Utilities/.

 

 

 

Users who are familiar with typing in the UNIX shell may choose to perform these actions as the 'root' user and omit the 'sudo' in each of the commands below.

 

 

 

Please enter Terminal commands carefully and accurately; there are no system warnings when removing files and folders through the command line interface.

 

 

 

Step 2 - Type:

 

 

 

sudo ps -cx | grep pitond

 

 

 

Enter your user password at the "password" prompt (you must be logged in as a user with administrator privileges).

 

 

 

If the Retrospect client process is running you will see something similar to this:

 

 

 

119 ?? Ss 0:03.63 pitond

 

 

 

The first field (119 in this example; your number will be different) is the process number. You will need to enter the process number in the next step.

 

 

 

Step 3 - Now kill the process by typing:

 

 

 

sudo kill [process number]

 

 

 

(Do not type the brackets around the process number)

 

 

 

Re-enter your administrator password if requested

 

 

 

Step 4 -The following files contain client state information. They do not need to be removed if you plan on either reinstalling the client or upgrading the client (note: the client password resides in the retroclient.state file). Should you wish to remove them, type the following commands:

 

 

 

sudo rm /var/log/retroclient.history

 

sudo rm /var/log/retroclient.log

 

sudo rm /var/root/Library/Preferences/retroclient.state

 

 

 

 

 

 

 

Appendix A: Un-installing the Old Public Beta of the Retrospect Client

 

 

 

Un-installing the Public Beta of the Retrospect client (versions 1.0.425 through 1.0.428) differs slightly from the instructions given above.

 

 

 

Step 1 - Type:

 

 

 

sudo ps -cx | grep pitond

 

 

 

Enter your user password at the "password" prompt (you must be logged in as a user with administrator privileges).

 

 

 

If the Retrospect client process is running you will see something similar to this:

 

 

 

119 ?? Ss 0:03.63 pitond

 

 

 

The first field (119 in this example, your number will be different) is the process number. You will need to enter the process number in the next step.

 

 

 

Step 2 - Now kill the process by typing:

 

 

 

sudo kill [process number]

 

 

 

(Do not type the brackets around the process number.)

 

 

 

Re-enter your administrator password if requested.

 

 

 

Step 3 - Remove the following folders:

 

 

 

sudo rm –r /Applications/"Dantz Beta"/

 

sudo rm –r /Library/StartupItems/RetroClient/

 

 

 

Step 4 - The following files contain client state information. They do not need to be removed if you plan on either reinstalling the client or upgrading the client (note: the client password resides in the retroclient.state file). Should you wish to remove them, type the following commands:

 

 

 

sudo rm /var/log/retroclient.history

 

sudo rm /var/log/retroclient.log

 

sudo rm /var/root/retroclient.state