zydeco Posted July 12, 2002 Report Share Posted July 12, 2002 When trying to login in an OSX Client, I get the 507 error (incorrect password). The client used to have the beta client which I forgot about when installing the full-release version. Here are the steps I've taken to resolve it: 1) Uninstalled client and reinstalled (including new passwords) - no improvement 2) Deleted Beta client (didn't have beta client installer to run uninstaller) - no improvement 3) Reinstalled client (including new passwords) - no improvement The passwords that I use are longer than 4 characters, do not use spaces or modifiers! Any ideas? Brian Link to comment Share on other sites More sharing options...
IrenaS Posted July 15, 2002 Report Share Posted July 15, 2002 Just deleting the beta client doesn't remove the password or the associated files. You need to remove the beta client fully, using the uninstall instructions in the readme file, and then reinstall the shipping client. I've included the instructions for uninstalling here: To Un-install the Client To un-install the client, first move the folder "Dantz Beta" to the trash. When installed, the Retrospect client creates the folder: /Library/StartupItems/RetroClient and puts the following two files inside: RetroClient StartupParamaters.plist To remove them, you can drag the RetroClient folder to the trash, but you will not be able to empty them from the trash until after you restart your Macintosh. To empty the trash without restarting you will need to manually quit the "pitond" process: Step 1 - Open the Terminal application found in /Applications/Utilities/. Users who are familiar with typing in the UNIX shell may choose to perform these actions as the 'root' user and omit the 'sudo' in each of the commands below. Please enter Terminal commands carefully and accurately; there are no system warnings when removing files and folders through the command line interface. Step 2 - Type: sudo ps -cx | grep pitond Enter your user password at the "password" prompt (you must be logged in as a user with administrator privileges). If the Retrospect client process is running you will see something similar to this: 119 ?? Ss 0:03.63 pitond The first field (119 in this example; your number will be different) is the process number. You will need to enter the process number in the next step. Step 3 - Now kill the process by typing: sudo kill [process number] (Do not type the brackets around the process number) Re-enter your administrator password if requested Step 4 -The following files contain client state information. They do not need to be removed if you plan on either reinstalling the client or upgrading the client (note: the client password resides in the retroclient.state file). Should you wish to remove them, type the following commands: sudo rm /var/log/retroclient.history sudo rm /var/log/retroclient.log sudo rm /var/root/Library/Preferences/retroclient.state Appendix A: Un-installing the Old Public Beta of the Retrospect Client Un-installing the Public Beta of the Retrospect client (versions 1.0.425 through 1.0.428) differs slightly from the instructions given above. Step 1 - Type: sudo ps -cx | grep pitond Enter your user password at the "password" prompt (you must be logged in as a user with administrator privileges). If the Retrospect client process is running you will see something similar to this: 119 ?? Ss 0:03.63 pitond The first field (119 in this example, your number will be different) is the process number. You will need to enter the process number in the next step. Step 2 - Now kill the process by typing: sudo kill [process number] (Do not type the brackets around the process number.) Re-enter your administrator password if requested. Step 3 - Remove the following folders: sudo rm –r /Applications/"Dantz Beta"/ sudo rm –r /Library/StartupItems/RetroClient/ Step 4 - The following files contain client state information. They do not need to be removed if you plan on either reinstalling the client or upgrading the client (note: the client password resides in the retroclient.state file). Should you wish to remove them, type the following commands: sudo rm /var/log/retroclient.history sudo rm /var/log/retroclient.log sudo rm /var/root/retroclient.state Link to comment Share on other sites More sharing options...
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