blawson Posted July 18, 2002 Report Share Posted July 18, 2002 I have a SpectraLogic Spectra 2000 AIT tape library, aka "TreeFrog", that has been successfully attached to a Mac running retrospect 4.3. We now need to connect the tape library to a Windows 2000 server. I have been unable to get Rerospect Server 5.6 operate the tape library. Retrospect recognizes that there is a SpectraLogic tape library with 15 slots, but it can't access any tapes or determine which slots are occupied. Retrospect also crashes sometimes with an "Assertion Failure". I can send the assert_log.utx file if it is helpful. Using SpectraLogic's test utility I am able to move tapes and write test data from the Compaq server. Configuration is: Compaq DL360 running Windows 2000 Advanced Server SP2 Spectra 2000 AIT tape library Connected via Compaq Integrated Smart Array Controller (on-board SCSI) Retrospect Server for Windows 5.6 Thanks for your assistance with this problem. Link to comment Share on other sites More sharing options...
lv2ski Posted July 23, 2002 Report Share Posted July 23, 2002 What is the RDU that you are using? Try using the latest one. Link to comment Share on other sites More sharing options...
AmyJ Posted July 23, 2002 Report Share Posted July 23, 2002 - Make sure ASPI is installed by running ASPICHK (installed into the Retrospect Program Files directory). - Try updating the drivers for your SCSI card. - Did you use this drive with another backup software program? If so, did it install any extraneous drivers? If it did, try uninstalling these. - Try a different tape in your drive. If you're trying tapes of the same brand, try at least one of a different brand. - Try minimizing your SCSI bus by taking off any other SCSI devices. - Try using a different cable from the PC to the tape drive. - Try using a different terminator on the back of the drive. - Try swapping PCI slots the card is installed into. - Finally, try bringing this drive to another PC and trying the backup. If it works here, you could be having a problem with either the SCSI card on the original machine or with the PC itself. Link to comment Share on other sites More sharing options...
blawson Posted July 24, 2002 Author Report Share Posted July 24, 2002 I'm using 3.0, which was the latest version until yesterday... Now 3.1 is out. I haven't My problem looks like it has been solved. I contacted Compaq tech support and they told me that the Integrated SCSI controller does not support "multi-LUN" devices (i.e. multiple slots, but only one or two can be loaded). A tape library IS a multi-LUN device... I've now installed an Adaptec PCI SCSI controller. Finally I can load and unload tapes!!!!! I am now doing a test backup. Thanks! Ben Link to comment Share on other sites More sharing options...
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