fisher Posted September 18, 2007 Report Share Posted September 18, 2007 I just did a clean install with Vista home premium. I had backed up my XP pro files with express 6.5 before the install. I tried to install express 6.5 from the cd disk but I get an incompatibily with vista error. I was unable to find a solution on the EMC website. I am hoping to be able to install some files from the back up I had made. What do I need to do to make this work? Thanks Link to comment Share on other sites More sharing options...
Mayoff Posted September 18, 2007 Report Share Posted September 18, 2007 Quote: How do I make express 6.5 work with Vista? By Upgrading it to Retrospect 7.5.387. 6.5 is not vista compatible. Link to comment Share on other sites More sharing options...
fisher Posted September 19, 2007 Author Report Share Posted September 19, 2007 The matrix shows a $19.00 single user upgrade. Wizard shows a $49.00 upgrade. I'm confused. Is this the one I should use? Retrospect for Windows 7.5 CD and Docs YU77A0075 Physical $19.95 Matrix does not give full version numbers. I dont want to order the wrong one. Especially with $9.00 for cheapest shipping! Link to comment Share on other sites More sharing options...
Mayoff Posted September 19, 2007 Report Share Posted September 19, 2007 $19.95 is just for a CD and Docs to be mailed to you. The upgrade is $49 for electronic download Link to comment Share on other sites More sharing options...
fisher Posted September 19, 2007 Author Report Share Posted September 19, 2007 Still confused. Does the $19.95 CD have the 7.5 program on it? Link to comment Share on other sites More sharing options...
Mayoff Posted September 19, 2007 Report Share Posted September 19, 2007 If you want the license code and media then you pay 49 plus the 19.95. If you just want the license code and an electronic download then you pay 49. Link to comment Share on other sites More sharing options...
Meir1234 Posted September 25, 2007 Report Share Posted September 25, 2007 I also have the two acomdata (80GB) external drives connected do non-network windows desktops The problem with upgrading the 6.5 to 7.5 on Vista is that, since Vista will not load the 6.5, it is also impossible to upgrade the Retrospect to 7.5. Forcing us to buy a whole new 7.5 for $49. That is not fair. Any way around it. ? Link to comment Share on other sites More sharing options...
Mayoff Posted September 25, 2007 Report Share Posted September 25, 2007 Quote: since Vista will not load the 6.5, it is also impossible to upgrade the Retrospect to 7.5. What gave you that idea? You just install 7.5 under Vista and then enter the new license code. Also, Retail full price for the product is well over $100 so $49 is upgrade pricing and not a "whole new Retrospect" Link to comment Share on other sites More sharing options...
temugen Posted October 12, 2007 Report Share Posted October 12, 2007 Why do you provide an "update" (separate from the $49 for "upgrading") a version of Retrospect that came with a WD external USB one-touch drive. After installing the so-called "update" it demands a key (and the key from the 6.5 Version does not work) or purchase---at $119 by the way. So the so-called "update" becomes nothing more than an ad for a new program it's no clear that I even need. I want nothing more than to get what I paid for when I got the drive (and puu-lease don't give me the excuse that it was "free"---there is NO free lunch---I paid for it---and would like what I paid for). I might even consider the $49 "upgrade" were it not for the horror stories on this forum concerning the fact that EMC Insignia has, for all practical purposes, abandoned the Retrospect product. Bottom line is that I don't feel that I should have to pay for a new license code. Link to comment Share on other sites More sharing options...
Mayoff Posted October 12, 2007 Report Share Posted October 12, 2007 You need to be much more specific. No "Update" for Retrospect 6.5 would ask for you to pay to use it. An "Upgrade" would require you to pay since an "upgrade" contains new features and is not just a bug fix change. What version did you originally have and what version did you try to "update" to? Retrospect is not "abandoned" by any means. Not sure why you would think that. The 6.5 version you want updated for free is over 3 years old Link to comment Share on other sites More sharing options...
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