mikehh Posted September 5, 2007 Report Share Posted September 5, 2007 One look at the forum here and you can see that only 1 in ten posts are being answered so postingbhere is a waste of time, apparently...SOOOOOOOOOOO....how does one go about getting an answer to why Restrospect is essentially disabled? Is there a phone number some where? is there an email to email to? anyone? or is this post just another waste of time on what is currently a worthless product? mh Link to comment Share on other sites More sharing options...
Mayoff Posted September 5, 2007 Report Share Posted September 5, 2007 see http://www.emcinsignia.com/contactsupport Link to comment Share on other sites More sharing options...
mikehh Posted September 5, 2007 Author Report Share Posted September 5, 2007 thanks, i had gone there before...what i found is that there is no support for retrospect express hd...at least not from Dantz/EMC. I had to go to Seagate (who made the external harddrive that shipped with Retrospect) which said they would email me the link to the updated version of my currently non-functioning Restrospect. Apparently my release is known to stop working and there is a "fixed" version out there. The guy said he would email me the link but i have yet to get the email...and i gave him two email addresses. i'll have to wait to see...unless someone here can point me to a working version of this software. mh Link to comment Share on other sites More sharing options...
Mayoff Posted September 5, 2007 Report Share Posted September 5, 2007 EMC Insignia does offer support, but it is a paid support model and free support is not available for Express HD. Link to comment Share on other sites More sharing options...
mikehh Posted September 6, 2007 Author Report Share Posted September 6, 2007 Seagate gave me the necessary info...free. mh Link to comment Share on other sites More sharing options...
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