SmidgeInNH Posted May 17, 2007 Report Share Posted May 17, 2007 This is a new install of Single Server V7.5 on a Windows 2003 server. Retrospect sees the tape drive (Quantum DLT8000) and the Library (HP C6280-8000) as two separate items in Configure->Devices->Status. In Environment, the Library is 0.6.0 and the Drive is 0.7.0. All the tapes (all brand new) show as unknown. I can't scan, erase, or anything. The buttons show up, but when pressed do nothing. When I try to add to backup set, I get error -213, device busy (which isn't even listed in the Users Guide). I've read about 40 pages of this forum and have tried everything I've found. The views are identical with either NT Passthrough or ASPI. I've enabled/disabled the Windows drivers to no avail. The Removeable Storage Manager service is not running. If anyone has any ideas, I'd be grateful. Quote Link to comment Share on other sites More sharing options...
donmontalvo Posted December 9, 2007 Report Share Posted December 9, 2007 (correction) Having the same problem. New Tandberg Magnum 224 LTO-3 Tape Autoloader (fiber channel) connected to IBM x3550 box running Windows Server 2003 SP2 (Standard Edition). That the tape drive and Library show up as separate items is, I think, normal. The problem I'm wrestling with is that Retrospect keeps asking for a backup tape...despite the fact that there are 8 erased (and available) tapes in the library. Is EMC monitoring this forum? Thanks, Don Don Montalvo, NYC Quote Link to comment Share on other sites More sharing options...
Mayoff Posted December 10, 2007 Report Share Posted December 10, 2007 Don, you seem to have hijacked another thread. Please post your question into a new thread. Smidge, error -213 is a hardware error reported by the tape drive and not Retrospect itself. Make sure the library is set to "random mode". Check the LCD on the library for specific errors. Turn off the library and computer. Turn it on again and see if things work better. Turn on "tape alert" http://kb.dantz.com/article.asp?article=7961&p=2 It uses industry standard error codes and might help with troubleshooting. Quote Link to comment Share on other sites More sharing options...
donmontalvo Posted December 11, 2007 Report Share Posted December 11, 2007 My apologies, it seemed like we are having the same kind of problem. Buttons show up, press, nothing happens. The onsite tech got on the phone with Dantz support and it looks like we got a lemon. We purchased three years on site service. Not sure if Tandberg will overnight a new library. Don Quote Link to comment Share on other sites More sharing options...
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