retrobug Posted January 19, 2007 Report Share Posted January 19, 2007 I just purchased Retrospect Express HD. Downloaded it from Allume. When i run the installation file it says “Retrospect 7.5 for Windows Update”. Then when i follow the install prompts it says “The updater could not find a valid copy of Retrospect installed. Please make sure Retrospect is installed before running this updater.” Then it closes. This is incredibly frustrating. I am trying to install the software... how can i already have it installed!!!! Either a) you have given me the updater instead of the setup program for the application i purchased from you, or the previous version of Retrospect Professional (which i have removed from my system) is stopped the install from happening. This exact same thing happened to me when i tried to use the trial version of Retrospect Express HD - but silly me - i thought the trial must have had a bug and so i purchased it via download from Allume - and the SAME THING HAPPENS!!! I need help. Link to comment Share on other sites More sharing options...
Mayoff Posted January 19, 2007 Report Share Posted January 19, 2007 That is a bug in the smith micro installer. Try clearing all temp directories before running the installer. You can call smith micro tech support for install support too. Link to comment Share on other sites More sharing options...
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