Unable to add client

[lokahi]

I have a new "out of the box" ThinkPad T-60 that has an already in use image on it that I can not add to the Retrospect server. The server it's on is able to ping the laptop and the laptop is able to ping back, however when I try a direct add nothing comes back. When I try to test the IP it fails.

 

The wierd thing is that I can change the option from Direct to Multicast and I am able to see the client, but it's greyed out so I can't use it.

 

Windows Firewall has been set to allow TCP and UDP ports 497 open. It has also been attempted with WF turned off completely. I have also made sure to turn off Symantec client and checked services to make sure everything is off. I have tried repairing the client, and have fully uninstalled it and reinstalled, still no luck.

 

Any suggestions?

[nekr0phage]

It sounds like you've tried quite a bit already. The only suggestion I can come up with is turn the firewall off completely when you try to add the client.

 

I'm curious as to which specific errors you get when trying to add the client.

[lokahi]

It is the -530 error, which I thought was supposed to be related to the Windows FW blocking it. I have however tried completely turning off the FW, restarting the Retrospect client, and am still unable to add it on the server.

[lokahi]

Here's an update. We are a small office with WAP's set up to allow our employees to freely walk around with their laptops. I am on the companies only T60, whereas everyone else is on a T41. The T60 doesn't currently work using WPA1, only WPA2 and our WAP's aren't configurable for WPA1. 3COM sent us new ones since they "End of Life'd" or current ones and I am now able to add the T60 client to the backup server through the wireless connection. I still was not able to through the wired connection on the LAN, but wireless worked.

 

So whatever it is that's causing the problem, we'll have to figure it out ourselves I guess.