helpdesk Posted October 25, 2006 Report Share Posted October 25, 2006 My backup systems were working perfect for three months until I upgraded Retrospect to 7.5.8.101. Now all my exchange mail boxes report like this in the error log: - 10/10/2006 10:00:15 PM: Copying Scheduler2 on BP-MAIL Retrospect error code error -3402 (unknown) Reported by function kMsg_DirScan Access to mailboxes from the specified account has failed. This user's mailbox may not be initialized. You may initialize it by either starting Outlook as that user or by sending the user a mail message. Scanning incomplete, error -3402 (unknown) I think it has something to do with the client, for when I click on the volume tab for the mail server it comes back with an error "Can't track volumes, error -3402 (unknown)" Deleting the client than restoring it doesn't do anything. The "login as" permissions should be correct because it was working for 3 months. Other information: Backup is on Windows Server 2003 Mail Server is on Windows Server 2003 and Exchange 2003 Any ideas on how to fix? Philo171 Link to comment Share on other sites More sharing options...
helpdesk Posted October 25, 2006 Author Report Share Posted October 25, 2006 The Answer (I think): It also turns out on the day I upgraded, I also cleaned up active directory. I hid the Exchange Server admin account from the exchange address list. I unhid it and now when I click on the mail client it can resolve the volume. Running an incremental backup now, I think it will work. Philo171 Link to comment Share on other sites More sharing options...
nekr0phage Posted October 25, 2006 Report Share Posted October 25, 2006 Quote: Retrospect error code error -3402 (unknown) Reported by function kMsg_DirScan Access to mailboxes from the specified account has failed. This user's mailbox may not be initialized. You may initialize it by either starting Outlook as that user or by sending the user a mail message. Scanning incomplete, error -3402 (unknown) Quote: I hid the Exchange Server admin account from the exchange address list. I unhid it and now when I click on the mail client it can resolve the volume. I think you answered your own question here. The guidelines for setting up a user account to work with Exchange explicitly state that the user must have an active mailbox, and must not be hidden from the GAL. Here is the article for reference: http://kb.dantz.com/article.asp?article=9480&p=2 Link to comment Share on other sites More sharing options...
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