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Execution terminated unexpectedly error


ellenfinkl

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Almost every time I use manual backup (Retrospect Express 6.5) I get the following messages:

 

"Retrospect has encountered a serious error." Then I send in the error report. Then,

 

"Exeuction terminated unexpectedly, possibly due to a power failure or system crash."

 

However, my system hasn't crashed (usually). I'm sitting here watching it.

 

What could cause this and how can I get Retrospect to continue to back up?

 

Thanks,

 

Ellen

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Hi Ellen,

 

One of the most common causes of repeated application crashes is damage to the configuration files. You can remove these files from C:/Documents and Settings/All Users/Applicate Data/Retrospect. The files will be named 'config65.dat' and 'config65.bak'. Move them to a different directory, launch Retrospect, enter your license code if it prompts you and then run a test backup.

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