adb Posted October 8, 2006 Report Share Posted October 8, 2006 Hi, I've got a Dell with an HL-DT-ST GSA H21N drive, firmware A1.05. Retrospect 7.0 with 7.0.12.105 cannot configure this drive. Has anyone got this working with Retrospect 7.0? What about 7.5 - if it works with 7.5 then I would condifer the upgrade. Thanks Antony Quote Link to comment Share on other sites More sharing options...
adb Posted October 8, 2006 Author Report Share Posted October 8, 2006 PS. I have tried using DVD +RW disks. Should I try other disks? Quote Link to comment Share on other sites More sharing options...
nekr0phage Posted October 9, 2006 Report Share Posted October 9, 2006 Hi Antony, DVD+RW would be your best bet for configuration, and I would recommend TDK or Verbatim as reliable brands. It looks like the drive is not supported with Retrospect, if you want to keep an eye out for support in the future I would recommend joining the RDU Announcement mailing list here: http://list.dantz.com/mailman/listinfo/ Quote Link to comment Share on other sites More sharing options...
adb Posted October 9, 2006 Author Report Share Posted October 9, 2006 Thanks Foster. You're right, it doesn't seem to be supported. What puzzles me is that the drive can be written to quite happily. During the test it wrote 400Mb to the disk. What I find frustrating is that although Retrospect can write data to the DVD, it tells me it cannot configure the drive and yet it won't tell me why. If it can write 400Mb to the drive during the test, why can't it be used? I rang EMC and they tell me I have to pay to find out why. Well I wouldn't mind paying if I knew I could get the drive supported, but I suspect that would not be the case. I'v been using Sony CD-R (works), Sony DVD+RW (no good) and some unknown DVD+R brand (no good). Thanks anyway, I guess I'll just have to go buy a supported DVD drive... but I wish I knew why... Antony Quote Link to comment Share on other sites More sharing options...
nekr0phage Posted October 9, 2006 Report Share Posted October 9, 2006 Antony, Writing may work, but Retrospect has to be able to write, read, erase, and rewrite to media for testing to complete succesfully. A problem with any one of those steps will result in a failure of the configuration attempt. I thought these steps were all listed in the logs during a configuration attempt, but it's been quite some time since I ran configuration. Good luck! Quote Link to comment Share on other sites More sharing options...
adb Posted October 12, 2006 Author Report Share Posted October 12, 2006 Thanks Foster, any idea where the log file goes and what it's called? I can't find anything Antony Quote Link to comment Share on other sites More sharing options...
nekr0phage Posted October 12, 2006 Report Share Posted October 12, 2006 Antony, I'm just referring to the general operations log. You can get there three ways: CTRL+L Window menu > Operations log Reports > Operations Log You might find info on the configuration attempt there. Quote Link to comment Share on other sites More sharing options...
adb Posted October 22, 2006 Author Report Share Posted October 22, 2006 Hi Foster, Thanks for the log pointers. I speculatively bought some DVD-RW disks and just tried to configure one today and it likes those!! So it looks like this drive does not like + variants of media, just the - variants. Regards Antony Quote Link to comment Share on other sites More sharing options...
adb Posted October 29, 2006 Author Report Share Posted October 29, 2006 Update: Although it configued the drive with DVD-RW, it gives the -103 unexpected beginning of media error reported elsewhere in this thread. Quote Link to comment Share on other sites More sharing options...
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