olav Posted August 6, 2003 Report Share Posted August 6, 2003 First I'm not certain this is a retrospect issue but I needed to start somewhere. I've got a seagate DSS-4 240 Autoloader. I shows up as a Archive Python 06241-XXX. My backup runs fine. My issue is I can't eject the tape magazine from inside retrospect, it's version 5.6 for server. The most the tape unit will do is move the tape from in the drive back to the magazine but then nothing else happens. I can eject the magazine from the front panel but if I do this I'll have to restart the server before the next tape magazine will be recognized as being in the drive. I have checked the device manager and the autoloader is disable along with the media changer. What could be the problem? I ran the tape drive diagnostics which said everything was ok.(note: I had to turn back on the windows drives for the diagnostic to run). I've tried NT passthru and ASPI didn't think that was the problem but tried it anyways, no effect. Here's the set up: IDE RAID JBOD using Adaptec 1200A controller (3 harddrives) windows 2000 server sp4 adaptec 2940 Scsi adapter (for the tape unit) Seagate 240 DSS-4 Autoloader Any help would be great. Things I'm still looking into Scsi configuration, termination and tape drive configuration. Link to comment Share on other sites More sharing options...
natew Posted August 8, 2003 Report Share Posted August 8, 2003 Hi To clarify Quote: I can eject the magazine from the front panel but if I do this I'll have to restart the server before the next tape magazine will be recognized as being in the drive. You mean Retropect will not see the loader right? Can you move tapes around in the loader using the front panel after you change magazines? One thing to check is emulation modes on the loader. Native is best. I assume you are using the latest Driver update for 5.6? Nate Link to comment Share on other sites More sharing options...
olav Posted August 9, 2003 Author Report Share Posted August 9, 2003 Actually, the tape magazine shows up with the tapes in it, at least for the first magazine I put in. Retrospect, will allow me to move tapes in and out of the drive, via drag and drop, and will run a complete backup, 3 tapes worth of data. I can move the tapes via the front panel but would prefer not to. I thought I had the most uptodate drivers but I'll double check them. You'll need to explain about Native mode? I've got the choice of 2 hardware IDs either archive python or some other Seagate Dat ID - Archive python is the factory setting. Link to comment Share on other sites More sharing options...
natew Posted August 11, 2003 Report Share Posted August 11, 2003 Hi, So I am a little confused now. If you change magazines but don't reboot does the backup run? Can Retrospect see the tapes? If you only have 2 settings on the back it is probably in Native mode already. You could try the other setting to see if it works better. Nate Link to comment Share on other sites More sharing options...
olav Posted August 11, 2003 Author Report Share Posted August 11, 2003 No, the backup won't run under that condition. Only on 1st magazine after restart works correctly. Link to comment Share on other sites More sharing options...
natew Posted August 13, 2003 Report Share Posted August 13, 2003 Hi It is possible that your Retrospect configuration files are corrupt. Remove the config55.dat and config55.bak files out of your Retrospect folder and see if that helps. Nate Link to comment Share on other sites More sharing options...
olav Posted September 12, 2003 Author Report Share Posted September 12, 2003 Thank you for your help. It turns out that the drive did need multiple lun support turned on at the SCSI controller. It will now allow me to change the magazine of tapes. It still won't eject the magazine from the drive, using retrospect, but I can eject the magazine with no problems from the drives front panel, now. That works for me. Link to comment Share on other sites More sharing options...
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