jturnbull Posted June 6, 2002 Report Share Posted June 6, 2002 Using Retrospect Desktop v5.6.132 with Windows XP (Home). If I attempt to go directly to using Retrospect after booting-rebooting (without having used any other Applications) the computer spontaneously reboots as soon as the Retrospect splash screen appears. If I use any other Applications prior to choosing Retrospect, it runs properly without any reboot problem. Obviously, this is not a critical problem although it is a bit annoying. Does anybody have any idea of why the spontaneous reboot occurs on attempting to directly start Retrospect?? Thanks. Jim Turnbull 6/06/02 Link to comment Share on other sites More sharing options...
lv2ski Posted June 6, 2002 Report Share Posted June 6, 2002 Do you have a Smart Card Reader attached? Link to comment Share on other sites More sharing options...
jturnbull Posted June 7, 2002 Author Report Share Posted June 7, 2002 Thanks for the thought . . . but, no, I don't have a Smart Card Reader attached. Any other ideas? Jim Turnbull 6/07/02 Link to comment Share on other sites More sharing options...
lv2ski Posted June 7, 2002 Report Share Posted June 7, 2002 Any usb devices? Scanner, printer etc? Remove them see if it helps. Turn off XP System Restore - this can also cause it. Link to comment Share on other sites More sharing options...
jturnbull Posted June 7, 2002 Author Report Share Posted June 7, 2002 Yup, lotsa that stuff . . . USB scanner, tape drive, Wacom tablet, printer, etc., etc. I'll see what can be traced on those. Many thanks for the help. Jim Turnbull 6/07/02 Link to comment Share on other sites More sharing options...
lv2ski Posted June 7, 2002 Report Share Posted June 7, 2002 Thanks. Keep us posted! Link to comment Share on other sites More sharing options...
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