windhamjim Posted April 8, 2002 Report Share Posted April 8, 2002 I am using Retrospect Workstation Backup 5.6.127 with rdu 2.8. This is my first go at doing backups and I don't know if this is a pilot error or software problem. My system is Windows 2000 Pro with service pack 1 applied. I am backing up to a Samsung CD-RW Model SW-212B. I also use the verify option. Things go fine until I get to last CD when doing the verify. Retrospect keeps telling me the inserted media is unrecognizable. After ejecting and reloading the cd, I tried the Choices option as you can see in the log. I'm not sure waht to do now. I've done this about 5 times and so far have 10 unusable CD's in my possession. Any and all assistance is apprecicated. Here is a snippet from the log: - 4/7/2002 8:53:45 PM: Copying Data (D:) 4/7/2002 9:41:53 PM: Snapshot stored, 5,051 KB 4/7/2002 9:42:07 PM: Comparing Data (D:) Reported missing by user: "2-testbackupdrive D" Reported missing by user: "2-testbackupdrive D" Link to comment Share on other sites More sharing options...
lv2ski Posted April 8, 2002 Report Share Posted April 8, 2002 This drive is not supported by Retrospect at this time. www.dantz.com/hardware can help you find a device that is supported. Link to comment Share on other sites More sharing options...
windhamjim Posted April 8, 2002 Author Report Share Posted April 8, 2002 I wonder the procedure is to have a drive become supported?? This burner is a common device. Thanks for the reply. Link to comment Share on other sites More sharing options...
lv2ski Posted April 9, 2002 Report Share Posted April 9, 2002 Dantz goes through a rigorous qualification process with every drive we test. This means that not every drive will be qualified and we can never guarantee that a particular device will be supported. Link to comment Share on other sites More sharing options...
windhamjim Posted April 19, 2002 Author Report Share Posted April 19, 2002 Do you work for Dantz? Link to comment Share on other sites More sharing options...
lv2ski Posted April 19, 2002 Report Share Posted April 19, 2002 Yes, I do. Link to comment Share on other sites More sharing options...
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