Backup script will not kick off

[pjc]

On a Winnt 4.0 box The backup scripts set for each day will not start. They used to work fine and then suddenly just do not. There is no info in the log or error messages. We can start a backup manually. The "Retrospect Helper" service is set to automatic but is not started. Whenever I start it, it turns itself off shortly thereafter. There are no entries in eventvwr. It seems that the backup WILL kickoff when a user a logged in and the screen is not locked. But then, if I change the start time of the same scruipt, it will not start again that day. It seems that a script will not execute if no one is logged in (program is not running) or if the server is locked.

 

 

 

Sorry to just throw facts out there but I could really use some assistance. The previous administrator has left and there are no instructions re: this. Sincere thank you's in advance for any help.

 

pjc

[lv2ski]

From Dantz's knowledgebase : www.dantz.com/knowledgebase

 

 

 

If Retrospect is no longer autolaunching, first verify that you've got it set to automatically launch. Go to Special>Preferences from the Retrospect Directory and click Unattended. Is "Autolaunch Retrospect" and "Enable Retrospect Launcher Service" checked?

 

 

 

Does Retrospect try to run a script right after you start it, but not at the specified time? If not, verify that your script is scheduled correctly. Go to Automate>Preview from the Retrospect Directory. Are there scripts scheduled to run? If there are, is the top one scheduled to run soon (as opposed to months or years in the future)? If it is scheduled to run some time in the future, you may have deferred execution of the script. Change this by editing your script.

 

 

 

If there are no scripts scheduled to run, you need to reschedule your scripts. Go to Automate>Scripts from the Retrospect Directory to do this.

 

 

 

If Retrospect tries to run a script right after you launch the program, the service which autolaunches Retrospect, the Launcher, may not be working correctly. Reinstall it by doing the following:

 

 

 

Go to Special>Preferences from the Retrospect Directory and click Unattended. Uncheck "Enable Retrospect Launcher service." Now quit and restart your PC. Launch Retrospect and check "Enable Retrospect Launcher." Now quit and restart again.

 

 

 

Were you logged in as administrator during install? Failure to autolaunch can be a Launcher permissions issue, which would be affected by who you were logged in as when you installed the program. Try creating a new user account and add that user to the Administrator group. Then uninstalling and reinstalling Retrospect when logged in as the new administrator.