Retrospect 5.6 Crashed!

[confused]

I have Windows XP Pro; 256MB RAM; 40GB Hard Drive; Que!M2 external drive

 

 

 

I did two backups last night (one normal and one recycle). However, both of them crashed with this same error:

 

*****

 

TPCFolderLoc::StartFind: UFindFirstFile failed, C:\found.000\file0000.chk, winerr 267, error -1013

 

Scanning incomplete, error -1013 (malformed name)

 

*****

 

I never had this error with version 5.15. Only got it when upgraded to version 5.6 yesterday.

 

What caused this error? How do I fix it?

 

 

 

Please advise. Thank you.

 

 

[lv2ski]

Found at www.dantz.com/knowledgebase

 

 

 

If Retrospect encounters a serious directory problem while scanning files and folders on a volume, the error "Scanning Incomplete, -1013 Malformed Name" may be reported.

 

 

 

This error can happen if a file exists in a path longer than 250 characters or if an illegal file name is encountered. Users may experience other causes for the error.

 

 

 

Retrospect can not copy the file reporting the error -1013.

 

 

 

1) Run Scan Disk or CHKDSK on the source volume being accessed when the error happens.

 

 

 

2) WARNING: Users can force Retrospect to back up a volume reporting the -1013 error during volume scan, but this will prevent all files from being copied.

 

 

 

To continue the scan after the -1013 error is detected:

 

 

 

Launch Retrospect

 

Type ctrl-alt-P-P

 

Select Execution on the left side and turn on "Continue after scanning errors".

 

Click OK

 

Quit and launch Retrospect again.