Assertion check at "elem16.c-687"

[banterer]

Hello,

 

I keep on getting the same error message on one particular W2k machine. I have Retrosopect 5.1.175.

 

The message is this:

 

Internal consistency check failed:

Assertion check at "elem16.c-687"

 

I have searched their online database and found nothing.

 

Are these forums the only form of free tech support available for the "purchased" product? I assume that these forums are not here for support of downloaded demos.

 

Jorge

[natew]

Hi

 

The forums are freely available to anyone.

 

Have you tried forgetting and re-adding this client machine? At what point in the backup does the error occur? Can you backup subvolumes from the client at all?

 

Nate

[optotronic]

I also encountered this error message when accessing a particular Windows 2000 client while using Retrospect Workgroup 6.0.193. Forgetting and re-adding the client fixed the problem.

 

Bill

[banterer]

Thanks Bill,

 

I tried that and it is now at least scanning the files so I think that did it since it refused to even start looking at anything before declaring its intent to quit!!

 

Thanks again,

Jorge

[optotronic]

This problem recurred several times on various clients. Forgetting and re-adding the client fixed it each time, until the next time the problem arose. I believe the Retrospect (server) preferences were being corrupted by the bug that causes two copies of Retrospect to launch in some cases. To clarify, there is a bug that causes two copies of Retrospect to launch sometimes. I think the corruption occurs when two copies of Retrospect are running. Presumably the code to write the preferences is not designed for multiple access. I worked around this bug by disabling the option to auto launch Retrospect when a script needs to be run. Instead I leave Retrospect running at all times. This is not ideal, but not having the backups is worse.

 

Bill