pppp Posted September 24, 2004 Report Share Posted September 24, 2004 I recently purchased Retrospect 6.0 for Macs; I seem to have stumbled on the worst supported product in 20 years of buying software; I have never never never never never heard of a software product that 1st of all would not allow you to email questions to their tech support staff; then on top of that, they charge you $70 for a phone call; on top of that, they tell you to use this forum, then provide no way to learn how to use this forum; on top of that, when you do use this forum, it is a waste of time, because you don't get any answers; I posted a question somewhere, I believe on the Using this forum place, and it got lost; it doesn't even show up now; 2 other questions I posted, as a new user, have not received a single reply, either from other users or so called staff people; what a huge waste of time and money this product has turned out to be; I would encourage everyone to boycott this ripoff of a company. Link to comment Share on other sites More sharing options...
natew Posted September 24, 2004 Report Share Posted September 24, 2004 Hello You are entitled for a free support incident within the first 30 days of product purchase. If you have questions I encourage you to contact Dantz Technical Support by phone. Thanks Nate Link to comment Share on other sites More sharing options...
CallMeDave Posted September 25, 2004 Report Share Posted September 25, 2004 Quote: 2 other questions I posted, as a new user, have not received a single reply, either from other users or so called staff people; Excuse me? I took the time to answer one of your questions, within hours of your post. Out of the goodness of my heart. You're welcome. Dave Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.