jd91651 Posted June 2, 2002 Report Share Posted June 2, 2002 Hello, I FOUND THE CAUSE/SOLUTION (IF this is your problem) Problem Description: ------------------------------ Disaster recovery proceeds fine using bootable CD-R through all the setups UNTIL the point of restoring files from within RBE. Then it fails with a strange message or a message that no backup device is attached to the system! If you Quit the Disaster recovery screen and while still in RBE select Configure->Devices. This status screen says no backup devices are attached. Click the Environment tab and my CD-RW shows in the window BUT it is not in BOLD text and under the driver column no driver shows (because it is not active). Product: Retrospect Backup Express version 5.6.132 (Hereafter called RBE) OS Affected: WinXP Pro (most likely Home) and may affect some others too. Backup Media: CD-R/CD-RW Note: this may affect other media too so it is worth a read if the problem matches yours. CAUSE: ------------- During the Disaster recovery setup a temporary windows boot directory is created on the boot device (hard drive usually C:) and used to start windows instead of the original. RBE is installed into the \DRWINNT.TMP\System32\Retro directory at the same time and eventually runs from there. The RBU.RPX file is "missing" from that dir. This is a file that contains info about backup devices. Without it RBE does not know how to control the CD-RW drive. In my case that is a Yamaha CRW3200EZ Eide drive. SOLUTION: There are two solutions I've verified as working. One simple, one more difficult. ----------------- NOTE1: IF you have installed an rdu update since purchasing your RBE in order to allow RBE to "see" your backup device then you must first get the RBU.RPX file in that rdu update from Dantz or where ever (ie download from the web site if you installed networking during the setup or a friend etc.) Note2: You must have The following settings in the Windows explorer active: Under the Tools->Folder Options->View [advanced settings] Select Show hidden files and folders. Uncheck the box that says "Hide extensions fo known file types". Uncheck the box that says "Hide protected operating system files" Click apply and/or ok until you get back out of the menu box. Simple Solution: 1. Abort the disaster recovery in RBE and exit the program. 2. Run the Windows Explorer (Start->All Programs->Accessories). Next you have two choices: A. IF your \Program Files\Dantz\Retrospect directory is not damaged by the disaster. . . a. navigate to that folder and right mouse click on the RBU.RPX file and select copy. b. Navigate to the \DRWINNT.TMP\System32\Retro directory and right mouse click and select paste. (or use drag n drop) c. Proceed to step #3 B.Your \Program Files\Dantz\Retrospect directory IS damaged a. insert your RBE install cd. If it autoruns click exit and cancel the install. b. Navigate to the \English\Installer\roem directory on the cd. c. Right mouse click on the RBU.RPX file and select copy. d. Right mouse click and select paste to copy it to the dir. (or use drag n drop) e. Proceed to step #3 3. Now start RBE again. The shortcut is under the Start->All Programs->Startup folder 4. Proceed with the disaster recovery normally. Difficult Solution: If the simple solution didn't work you might possibly get this to work. 1. Abort the disaster recovery in RBE and exit the program. 2. Install RBE from your original install CD. Have your Key number ready it will ask in step 10 DO NOT install it in the default dir (\Program Fils\Dantz\Retrospect). Use something like \Dantz\Retrospect instead by changing this during the install. Read ea screen carefully and you'll find a button to change on one of the screens. The "normal default" will most assuredly get overwritten during the file copy process. That will be a problem. 3. Run the windows explorer and go to the \DRWINNT.TMP\System32\Retro directory 4. Highlight the file dr.dat and right mouse click and select copy 5. Go to the dir where you just install RBE and right mouse click and select paste. 6. Do the same for the catalog file which your disaster recovery was made from which will be named something like Backup Set A.rbc (If you are unsure then do all the .rbc files. if more than one). 6. IN THE SAME DIR (DRWINNT.TMP\System32\Retro you will find a file named restrospect.exe. Grab it and drag it over to the desktop somewhere. Before letting go make sure that a little arrow is present on the icon (we want to create a shortcut not move the exe file). If not then press the ctrl shift or both at the same time until the icon has a little arrow on the icon (not a plus sign). Let go. You may get asked if you want to create a shortcut and if so then select that option. 7. right click on this desktop icon and select properties. 8. In the target box at the far right after all other characters and quotes, enter a space followed by a -dr (example: . \. .\ retrospect.exe" -dr 9. Click apply , then ok. 10. Double click this desktop RBE icon and continue with the disaster recovery. Note if it doesn't come up with a "Welcome to disaster recovery ..." screen then you did something wrong creating the icon. Do step 6 on again. Don't proceed you won't be doing a disaster recovery and things won't get cleaned up properly. 11. AFTER the whole recovery process has completed including a couple reboots. Go back and delete this temp installation of RBE in \Dantz . . . Do NOT uninstall it from the control panel. The registry info for the temp install was in the \DRWINNT.TMP dir tree and will be gone now. Windows after the DR will no longer know about this temp RBE installation so you can get rid of it. jd Note: Originally this was an unanswered question in another thread BUT I'm posting it here new so it doesn't get lost. I believe it can help a number of persons besides myself. Speculation: The RBE could probably installed in the DRWINNT.TMP tree at step #1 then it would automatically be deleted in step #11 and you would have to do this manually. I didn't test it that way though so I'm not explaining it that way. Link to comment Share on other sites More sharing options...
jd91651 Posted June 2, 2002 Author Report Share Posted June 2, 2002 Sorry everyone this section above: B.Your \Program Files\Dantz\Retrospect directory IS damaged a. insert your RBE install cd. If it autoruns click exit and cancel the install. b. Navigate to the \English\Installer\roem directory on the cd. c. Right mouse click on the RBU.RPX file and select copy. *d. Right mouse click and select paste to copy it to the dir. (or use drag n drop) e. Proceed to step #3 Should have read: B.Your \Program Files\Dantz\Retrospect directory IS damaged a. insert your RBE install cd. If it autoruns click exit and cancel the install. b. Navigate to the \English\Installer\roem directory on the cd. c. Right mouse click on the RBU.RPX file and select copy. *d. Navigate to the \DRWINNT.TMP\System32\Retro directory, Right mouse click and select paste to copy it to the dir. (or use drag n drop) e. Proceed to step #3 Most people could probably figure that out but to be safe... jd Link to comment Share on other sites More sharing options...
Mayoff Posted June 3, 2002 Report Share Posted June 3, 2002 Actually Dantz is aware of this issue and will include a fix in our next release. This problem is outlined in the knowledgebase at: http://www.dantz.com/index.php3?SCREEN=knowledgebase_article&id=724 Thanks Link to comment Share on other sites More sharing options...
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