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Scanning Incomplete, Error 24 ( unknown )

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I have a user that is consistently getting the error message "Scanning incomplete, Error 24 ( unknown )".

This error is associated with the same 4 files/folders every time her client attempts a backup. It has been happening for a long time.

Searching on the error number has not been fruitful for me. Does anyone know what this error message is trying to tell me?

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