morsup Posted June 29, 2011 Report Share Posted June 29, 2011 Hi all, I'm trying to do a brick level mailbox backup. I can get backups of the storage groups, but when I try to connect to the mailboxes I get prompted for credentials constantly. I have done the prereqs and moved all the .dlls from the exchangemapi folder to the WOW64 folder. Also modified the hosts file to comment out the IPv6 address and added in the exchange servers ip and host name and FQDN. This is a CCR environment on Exchange. I'm pointing to the active node since Retrospect doesn't like pointing to the passive nodes for doing the backups. Oh also saw on here someone started the client on the exchange server as the RBU. done that as well. Anyone else had this problem and have gotten it corrected? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted June 29, 2011 Report Share Posted June 29, 2011 Is Retrospect able to show all of the mailboxes in the volumes list? Can you browse individual mailboxes? When you select "login as" what are you using for authentication? What groups is that RBU account a member off? Do you see the same thing if you run Retrospect with the admin account instead of RBU? Does the RBU account have a mailbox that is visible to the GAL? Quote Link to comment Share on other sites More sharing options...
morsup Posted June 29, 2011 Author Report Share Posted June 29, 2011 Is Retrospect able to show all of the mailboxes in the volumes list? Can you browse individual mailboxes? When you select "login as" what are you using for authentication? What groups is that RBU account a member off? Do you see the same thing if you run Retrospect with the admin account instead of RBU? Does the RBU account have a mailbox that is visible to the GAL? Hi Mayoff thanks for the reply: Retrospect does not show any mailboxes at all, when I click on the mailboxes entry that's when I get prompted for credentials. The only thing I can expand is the storage volumes. Logging in I have tried both Use current RBU information and Domain Authentication. I've tried to entry the RBU entry under Domain Authentication as well as the primary Domain Admin Account. The retroback account is a member of Backup Operators, Domain Admins, Domain Users, Enterprise Admins and Exchange Organization Admins. RBU account does have a mailbox and is viewable from the GAL. I'm in the process of a couple backups right now, when they are done I will let you know what I find running Retrospect with the Domain Admin account instead of my RBU account. Quote Link to comment Share on other sites More sharing options...
morsup Posted June 29, 2011 Author Report Share Posted June 29, 2011 I have started Retrospect as the main Domain Admin and still get prompted continuously for credentials at the mailboxes item. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted June 29, 2011 Report Share Posted June 29, 2011 Have you tried to unlicense and relicense exchange from within Retrospect? Quote Link to comment Share on other sites More sharing options...
morsup Posted June 29, 2011 Author Report Share Posted June 29, 2011 Have you tried to unlicense and relicense exchange from within Retrospect? Yup both under the RBU and the Domain Admin accounts Quote Link to comment Share on other sites More sharing options...
LinuxSouthpaw Posted July 5, 2011 Report Share Posted July 5, 2011 I'm having the same issue, except in my case, it's Exchange 2010... same circumstances as the previous poster. Was a solution ever found for this issue? Quote Link to comment Share on other sites More sharing options...
aef79063-4d15-4fa6-9cf8-b7e4ecb42726 Posted July 5, 2011 Report Share Posted July 5, 2011 Why it suddenly I unable to backup in brick layer and the dialog box asking credential keep popping up after updating to the latest version of Retrospect 7.7 it's on Exchange 2007, and Retrospect was able to backup individual mailboxes. The Asscertain cpp.run 323error keep occur could anyone / roxio technician / specialist please help us Quote Link to comment Share on other sites More sharing options...
devolution Posted July 26, 2011 Report Share Posted July 26, 2011 (edited) Hi all, I'm trying to do a brick level mailbox backup. I can get backups of the storage groups, but when I try to connect to the mailboxes I get prompted for credentials constantly. I have done the prereqs and moved all the .dlls from the exchangemapi folder to the WOW64 folder. Also modified the hosts file to comment out the IPv6 address and added in the exchange servers ip and host name and FQDN. This is a CCR environment on Exchange. I'm pointing to the active node since Retrospect doesn't like pointing to the passive nodes for doing the backups. Oh also saw on here someone started the client on the exchange server as the RBU. done that as well. Anyone else had this problem and have gotten it corrected? one thing that seemed to be the silver bullet for me on this issue was uninstalling both Visual C++ 2005 redistributables (x86 & x64) and then ONLY installing the x64 one back. someone else on the old forums found this to be the solution and, following his advice, i did the same on mine and it fixed the issue. this is assuming you also have right-clicked on your Exchange Server volume in the "volumes" dialog and set your "login as..." settings to a valid RBU, also. CCR shouldn't have any effect on authentication, but yes, you do have to use the active node. Edited July 26, 2011 by devolution Quote Link to comment Share on other sites More sharing options...
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