Cannot restore - filesize is 0kb?

[wordsunweb]

Hello,

 

I am unable to restore files. Retrospect is reporting the correct filesizes, however, when I restore them the filesizes are all 0. I'm using Professional 7.0.265.

 

It seems to be a problem with one backup client only.

 

Any ideas?

[nekr0phage]

Hi,

 

You should update Retrospect:

http://www.emcinsignia.com/supportupdates/updates/retrospect/archive/#UPDATETYPE41

 

Are these files of a particular type? Are you getting any errors when attempting to restore?

[wordsunweb]

The files are various types and no errors occur when restoring. I have had a few CRC errors when backing up this client. Could this have someting to do with it? Remember, the file sizes are being reported correctly within Retrospect.

 

I will try an upgrade to see if that makes a difference.

 

Thanks

[wordsunweb]

I have just upgraded to the latest version and still no joy. I only seem to have problems when restoring from the Desktop. I have tried to restore the Desktop and Favourites. The Favourites is fine but the Desktop is all 0.

 

I do get the following error from the logs (although retrospect says files were restored successfully):

 

File "C:\[FILE]": can't write, error -1012 (feature unsupported)

[wordsunweb]

PROBLEM SORTED:

 

The files were encrypted which is why the filesize was returned as 0. I restored the files onto the backup client rather than my own machine, and this worked!

 

Thanks for your help.