Joep42 Posted August 3, 2006 Report Share Posted August 3, 2006 Received and installed EMC Retrospect as part of the Western Digital Class Action Settlement on 8/2/06. Downloaded, installed and updated to version 7.5.285, driver update and hot fix version 7.5.5.103 successfully. Unable to perform backup - get message "No optical storage device found". Followed custom configuration instructions in help and online - no help. Software just loops with message "checking writing method" after 10 minutes or so - system locks up requiring hard boot. I tried the ignore ID in the Storages Devices - under the Environmental tab as suggested in the online write up and now I cannot see any optical devices. My backup drive is QSI DVD+-RW SDW-082 on a Gateway M680X Laptop, running XP-Pro SP2. Unable to find my QSI DVD burner as a supported device the EMC tech support site. Used Verbatim DVD+R disks, got 2 coasters for my efforts. My DVD burner works with Verbatim disks and my Roxio backup software, as well as for burning music and video. What can I do now? Thanks. Link to comment Share on other sites More sharing options...
nekr0phage Posted August 9, 2006 Report Share Posted August 9, 2006 Hi Joe, I'm sorry to say that if the drive is not supported and custom configuration does not work you will not be able to use this burner with Retrospect. You will need to get a supported burner or a different backup device. Link to comment Share on other sites More sharing options...
ronzonni Posted August 15, 2006 Report Share Posted August 15, 2006 Hi. Since you are a Retrospect Guru, maybe you can answer my question. I have a G4 Power PC w 1.5 Ram, running Mac OS 10.3.9 with Retrospect Express Backup 6.1. A couple months ago I tried to backup to an existing set but 3/4 of the way through it stopped. I tried again recently and after selecting the source folder and backup set, got a message saying "no storage device found". I have an internal Pioneer DVD-RW 107D drive. Do you know if this drive is compatible w Retrospect? I have seen older posts in 2004, that it wasn't yet tested, but since it's a couple years later, wonder about the current status. If it is not supported, maybe you can recommend an alternative backup software? I've heard of SuperDuper, but don't know if I can back up to DVD-RW drives. Any suggestions would be greatly appreciated. Thanks. ronzonni Link to comment Share on other sites More sharing options...
nekr0phage Posted August 18, 2006 Report Share Posted August 18, 2006 Ronni, I have responded to your post in the appropriate forum. Please refrain from cross-posting as it promotes confusion on the boards. Link to comment Share on other sites More sharing options...
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