assertion failure at tree.cpp-2564

[cgiandomenico]

I have just received an assertion failure at tree.cpp-2564 while grooming a back-up set on an USB drive. Does anyone have any suggestions on how I can recover from this error and preserve the backup set?

[nekr0phage]

Hi,

 

Typically assertion failures are related to damaged configuration files. Here is what I would recommend to recover:

 

1) If you haven't already, reboot the machine.

 

2) Remove the configuration files from C:/Documents and Settings/All Users/Application Data/Retrospect.

 

3) Launch Retrospect and enter your license code(s).

 

4) If you are using 7.5, fine. If you are using 7.0, make sure you have the 7.0.12.105 driver update.

 

5) Rebuild the catalog file for the backup set that was being groomed at the time of the crash.

 

6) Verify the backup set using the 'Verify media' option from the Tools menu.

 

7) Attempt grooming again.

 

You could attempt these steps without removing the configuration files, however this will increase the likeliness of encountering this error again. As you may or may not know, removing the configuration files will revert Retrospect to a clean installation. So you will need to recreate scripts, as well as re-add clients and backup sets.

[cgiandomenico]

Thanks, your procedure worked.