Removable USB Drives No Longer Seen After Upgrade 6.5 Professional -> 7.5 Multi-Server

[weissmj]

Hi,

 

I was using Retrospect 6.5 Professional with 2 Maxtor One Touch USB drives. I just upgraded to Retrospect 7.5 Multi-Server and even though the drives are visible in both Windows Explorer and in the Retrospect volumes dialog box, they do not show up in the devices list and I am unable to create a backup set on these drives.

 

I am using Windows XP Pro SP2.

 

One more piece of information: the removable drive shows up in the make backup set function (but not the devices section), but when I select it and click ok, I get the following error:

 

The disk cannot be used, error -1017 (insufficient permissions).

 

Any help you can provide would bevery much appreciated.

 

Thanks so much.

[David777]

Hello weissmj

 

Only tape drives and CD/DVD drives will be listed in devices-not external USB drives.

 

Can you copy and paste a file to the external drive in windows?

 

Thanks,

RetroRespect

[nekr0phage]

Hi,

 

I gave basically the same response to your other post. Please refrain from cross-posting, it makes it more difficult for us to help you.