FuzzyJohn Posted March 21, 2006 Report Share Posted March 21, 2006 I added a client to the network with Retrospect Client v6.5.138. Now Retrospect comes up with the "Can't use Open File Backup option Error -1012 (feature unsupported)" when it gets to backup that client. The client is running Windows 2000 SP-4 and it is a brand new installation, very similar to other clients on the network that Retrospect has no problem backing up. There is no other Open File Manager software installed. The boot drive is a Basic Disk. The volume defined for backup is on the boot drive. The biggest differences in this client setup are: - 4 dynamic disks set up as Stripped Volume. - Sony DVD Burner with Nero 6.6.1.4 and InCD installed. The other Windows 2000 clients on the network have no problems. The other clients on the network run Retrospect Client software v6.5.136 or earlier. Server: OS: Windows 2000 Server Software: Retrospect 6.5.350 & Open File Backup license installed. Can you suggest things for me to try? Thanks. Link to comment Share on other sites More sharing options...
natew Posted March 23, 2006 Report Share Posted March 23, 2006 Hi In the options of your script, turn off the "protect multi-volume data sets" option. Does the error occur on all drives or just the dynamic disk? Thanks Nate Link to comment Share on other sites More sharing options...
FuzzyJohn Posted March 23, 2006 Author Report Share Posted March 23, 2006 I already turned off the "protect multi-volume data sets" option. I still get the error. The only volume included in the backup is a folder on a basic disk on the particular client. Nothing from the dynamic disk is included in the backup. Link to comment Share on other sites More sharing options...
FuzzyJohn Posted March 31, 2006 Author Report Share Posted March 31, 2006 bump Link to comment Share on other sites More sharing options...
natew Posted April 3, 2006 Report Share Posted April 3, 2006 Hi The boot disk is formatted NTFS right? Open file doesn't work on FAT disks. Thanks Nate Link to comment Share on other sites More sharing options...
FuzzyJohn Posted April 3, 2006 Author Report Share Posted April 3, 2006 The boot disk on the client that gets this error is NTFS. I poked around some more and compared this particular client with another one that has no problem. One thing I found is that the client that gets this error does not have the ROFF.SYS file in C:\WINNT\System32\Drivers. This is a client I just setup and installed the latest v6.5 client software I downloaded from the website about 2 weeks ago. Could this be the problem? The older client (the one which has no open file backup problems) has an older build of the v6.5 client software which obviously installed this file. I checkced both registries for references to ROFF.SYS and found them to be the same. So I manually copied ROFF.SYS to the new client and restarted it. Tomorrow morning I should see if this solved the problem. Link to comment Share on other sites More sharing options...
michaeln Posted April 3, 2006 Report Share Posted April 3, 2006 Hi, The Roff.sys file is the Retrospect Open File Filter and is required for the Open File option on Windows 2000 Server. I hope this works out for you. Link to comment Share on other sites More sharing options...
FuzzyJohn Posted April 4, 2006 Author Report Share Posted April 4, 2006 SUCCESS !!! Placing the ROFF.SYS file in C:\WINNT\System32\Drivers on the client solved the problem. Now it is up to Dantz (EMC) to see why the installation of the latest v6.5 client from the downloaded client installer did not place that file there. As I mentioned, other Win 2K machines where I installed an older version of the v6.5 client did not suffer from this issue. Link to comment Share on other sites More sharing options...
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